DT/EA Application Support Analyst (Tier II)

Empower AI Inc. • , DC

2d • Onsite

About The Position

Empower AI is seeking an Application Support Analyst (Tier II) for an exciting opportunity at the Department of State. This role is responsible for the modernization of and legacy application operations within the hybrid VPC and global network infrastructure for the customer. The analyst will manage and modernize over 200 legacy applications and products, including existing and new products introduced during this effort. The position involves overseeing application user management, supporting installation and deployment of customer legacy and new applications, troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring. A key aspect of this role is implementing self-learning and self-healing corrective actions to enhance application reliability and minimize operation downtime. The analyst will also provide emergency system support, emergency changes, updates, patches, and deployments, ensuring minimal user disruption and implementing Development and Operations (DevOps) practices. Additionally, the role includes managing, monitoring, installing, removing, obtaining, and renewing application certifications in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).

Requirements

• 4+ years of experience
• Bachelor's in IT or related field
• Secret Security Clearance

Nice To Haves

• COMP TIA Sec +
• ITIL4 Foundation Certification(s)

Responsibilities

• Oversees application user management to provide and maintain access.
• Supports installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring.
• Implements self-learning and self-healing corrective actions to enhance application reliability and minimize operation downtime during critical, scheduled, and unscheduled maintenance by expediting deployment of approved changes/fixes or updates.
• Provides emergency system support and emergency changes, updates application, patches, and deployments, ensuring minimal user disruption and implementing Development and Operations (DevOps) practices.
• Manages, monitors, installs, removes, obtains, and renews application certifications as required in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level