Application Support Analyst (Tier II) - Legacy CA

Empower AI Inc. • , DC

2d • Hybrid

About The Position

Empower AI is seeking an Application Support Analyst (Tier II) for an exciting opportunity at the Department of State. This role is responsible for the legacy application operations within the hybrid VPC and global network infrastructure, managing over 200 legacy applications and products. The analyst will oversee application user management, support installation and deployment of applications, troubleshoot issues, and implement self-learning and self-healing corrective actions to enhance reliability and minimize downtime. The role also involves providing emergency system support, implementing DevOps practices, and managing application certifications to ensure readiness for Authority to Operate (ATO) in collaboration with Tier III teams.

Requirements

• 5+ years of experience
• Bachelor's in IT or related field
• Secret Security Clearance

Nice To Haves

• COMP TIA Sec +
• ITIL4 Foundation Certification(s)

Responsibilities

• Oversee application user management to provide and maintain access.
• Support installation and deployment of customer legacy and new applications, including troubleshooting, diagnosis, evaluation, maintenance, availability, and performance monitoring.
• Implement self-learning and self-healing corrective actions to enhance application reliability and minimize operation downtime during critical, scheduled, and unscheduled maintenance by expediting deployment of approved changes/fixes or updates.
• Provide emergency system support and emergency changes, updates application, patches, and deployments, ensuring minimal user disruption and implementing Development and Operations (DevOps) practices.
• Manage, monitor, install, remove, obtain, and renew application certifications as required in collaboration with Tier III teams to ensure application readiness for Authority to Operate (ATO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level