Application Support Analyst I (Full-Time)

Hudson Headwaters Health Network • Town of Queensbury, NY

2d • Onsite

About The Position

The Application Support Analyst I is responsible for the entry level troubleshooting and problem analysis of the Athena Electronic Health Records System and all applications. Analyzing customer needs and implementing system and process change when applicable to support those needs.

Requirements

• Bachelor’s degree in an information technology or business-related field or equivalent work
• Excellent communication, customer service, organizational skills
• Proficiency in using MS Office Suite applications

Responsibilities

• Provide help desk support. Respond to staff questions and assist with troubleshooting issues within the Athena Electronic Health Records System and all applications.
• Create and maintain reports to support end user, departmental and organizational needs.
• Maintain a thorough and in-depth knowledge and understanding of the Athena system in both the financial and clinical modules to provide first line application support to the organization and end users.
• Collaborate with management, providers, and end users to analyze informational and functional needs and make system setup modifications when applicable to meet those needs and develop processes to support those needs under the management of the Director of Application Support
• Ability to critically evaluate information gathered from multiple sources to distinguish user request from true underlying need.
• Identify areas of opportunity for automating manual tasks by analyzing work processes and making recommendations for implementing change.
• Maintain system tables to support organizational objectives and maintain network standards and methodologies.
• Act as a liaison between HHHN and Athena and all applications on support issues and enhancement requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level