Application Specialist - Valves & Actuation (Temporary 18 months)

Spartan Controls Ltd. • Calgary, AB

4d • Onsite

About The Position

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical. Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity. Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

We are recruiting an Application Specialist for our Valves & Actuation team, based in Calgary, for an 18 month temporary position, with potential for future permanent employment. Reporting to the Manager, Application Specialists, you will be handling customer inquiries and requests directly, solving customers valve and actuation challenges through sizing and selection of appropriate equipment, and evaluating opportunities where additional Spartan solutions may add value. You will be communicating with customers almost exclusively by phone and/or email. A positive, outgoing personality, combined with strong communication, relationship building skills, and work ethic will enable opportunities for you to create a preference for Spartan solutions through the presentation of technical proposals. The successful candidate will also be responsible for assisting with company business growth through customer sales.

Requirements

• Engineering Degree/Technologist Diploma, or equivalent
• 3-5 years industry experience
• Willingness and ability to learn and understand technical concepts and specifications
• Accountability for customer relationships/satisfaction
• Cooperative nature, ability to see the big picture and manage individual vs team/business goals
• Ability to multi-task, focus on objectives and modify your schedule in a dynamic environment
• Proficient in Word, Excel and Visio
• Effective interpersonal, communication, and organizational skill set
• Manage multiple deadlines in a dynamic work environment
• Comfortable working proactively in a highly motivated, innovative team environment
• Embrace change; this is a fast paced, ever evolving area of our overall Spartan business
• Detail and solutions driven
• Technical problem solver with cautious creativity
• Competitive, sales oriented (wants to "win" attitude)
• Entrepreneurial work ethic

Nice To Haves

• Exposure to a Sales and/or Marketing environment would be an asset
• Technical writing experience an asset

Responsibilities

• Collaborate with customers to develop and propose innovative technical valve solutions for the process industries and projects throughout Western Canada including Power, Municipal, Chemical, Food & Beverage, and Oil & Gas Industries
• Use various software and business systems to assist customers with product requests, ensuring the appropriate product selection, sizing, and specifications are met based on the intended application
• Produce quotations, bid proposals, document packages, and order control equipment with regular customer communication and follow-up
• Monitor and maintain awareness of product line modifications and technical specifications
• Build strong and lasting Customer relationships through strong collaboration while providing an exceptional Customer experience
• Support customers with maintenance and servicing of existing Valve & Actuation products, proposing replacements or adjustments when needed
• Build and maintain strong internal working relationships within Spartan and our Principals, recognizing individual’s unique skill sets and contributions
• Presentation development and delivery
• Support formal and informal customer & internal training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree