Application Specialist

Toromont Cat • Concord, ON

23h • CA$69,520 - CA$86,900 • Hybrid

About The Position

Toromont Cat is looking for an Applications Specialist to join their team. This is a full-time, permanent position with a compensation range of $69,520.00 – $86,900.00. The role offers opportunities to work within a safe organization, with premium equipment, continuous learning and development, competitive total rewards, and flexible work schedules across multiple locations in Eastern Canada. The company emphasizes a strong partnership with Caterpillar, focusing on employee strengths, products, technology, and customer experience.

Requirements

• Post-Secondary Education with a minimum of 5 years’ experience in a customer facing role
• Highly safety conscious with at least 5 years’ of hands on experience around heavy equipment
• Strong technical aptitude and solid understanding of heavy equipment applications
• Solid business acumen and a mindset for continuous improvement
• A strategic thinker with excellent analytical and problem solving skills
• Effective communication and strong interpersonal skills to deal with all levels
• Computer literate with proficiency in Microsoft Applications

Nice To Haves

• Customer centric with proven coaching, mentoring and people development skills would be an asset

Responsibilities

• Thorough knowledge of equipment & customer applications
• Machine specifications relating to customer applications
• Answer questions from field related to specifications and applications
• Participate in relevant Caterpillar Dealer Advisory Groups (DAG’s)
• Sales Training (selection of DPC, development of custom training curriculum)
• Gathering, analyzing & communicating intelligence on products, market conditions, competitors, & customers
• Forecast input & assist with managing inventory levels
• Input for stock configurations
• Guidance & leadership for customer applications
• Customer seminars & informational sessions upon request
• Develop a standardized NPI process for all machine families including Annual Product Updates (APU)
• Communication to all stakeholders
• Determining which models to market in our territory
• Equipment & Application training – Sales Teams, Service Ops, Sales Ops, Customers
• Work closely with Caterpillar District office on a comprehensive go-to-market strategy for all product families including merchandizing support and key model focus initiatives
• Analytics: work with Technology Specialist to develop strategies to increase technology usage
• Trusted advisor - develop solutions with customers related to machine applications
• Work with Sales to develop a Value selling message – VST
• Gather, analyze & communicate intelligence on products, market conditions, competitors, & customers
• Provide leadership direction as it relates to promotion dealer/customer/association events
• Provide input on pricing strategies
• PINS achievement
• Any other duties deemed by Toromont to fall under this job description

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree