Application Specialist

Abbott • Greensboro, NC

14h • $61,300 - $122,700 • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
We have an opportunity for the Technical Application Specialist, Field/Remote Support role within our Diagnostics division, based in the United States, and this is a field-based remote role.
Abbott Diagnostics helps laboratories, healthcare professionals, and patients make informed decisions through a broad portfolio of innovative diagnostic solutions that improve health outcomes worldwide.
As the Application Specialist- field-based remote role, you’ll have the chance to support Abbott Toxicology customers through assay and instrument implementation, troubleshooting, and training. You’ll serve as a technical expert helping customers maximize the value of Abbott’s diagnostic solutions.

Requirements

• Bachelor’s degree in Chemistry, Engineering, or a related scientific discipline.
• 2+ years of experience supporting immunoassays, automated liquid handling systems, or related diagnostic technologies.
• Experience in forensic toxicology, clinical toxicology, or a related laboratory environment.
• Ability to travel up to 75%

Nice To Haves

• Field applications, technical support, or laboratory consulting experience.
• Knowledge of toxicology testing workflows and immunoassay technologies.
• Experience supporting HEIA, SEFRIA, ELISA, or comparable assay platforms.
• Experience with laboratory validations, complaint investigations, and root cause analysis.
• Knowledge of regulated laboratory and quality system environments.

Responsibilities

• Provide technical support for Abbott Toxicology assays, reagents, and instrumentation through remote and on-site customer interactions.
• Lead assay and instrument implementations, validation activities, and customer training programs.
• Troubleshoot technical issues, perform root cause investigations, and drive timely resolution of customer complaints.
• Partner with Sales, Marketing, Quality, and Technical Support teams to improve customer experience and business growth.
• Support customer demonstrations and serve as a subject matter expert on Abbott Toxicology products.
• Investigate escalated product and performance issues and recommend corrective actions.
• Maintain complaint and investigation records in compliance with quality and regulatory requirements.
• Travel up to 75% to customer laboratories and business sites across the U.S.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level