Application Specialist
About The Position
We have an opportunity for the Technical Application Specialist, Field/Remote Support role within our Diagnostics division, based in the United States, and this is a field-based remote role. Abbott Diagnostics helps laboratories, healthcare professionals, and patients make informed decisions through a broad portfolio of innovative diagnostic solutions that improve health outcomes worldwide. As the Application Specialist- field-based remote role, you’ll have the chance to support Abbott Toxicology customers through assay and instrument implementation, troubleshooting, and training. You’ll serve as a technical expert helping customers maximize the value of Abbott’s diagnostic solutions.
Requirements
- Bachelor’s degree in Chemistry, Engineering, or a related scientific discipline.
- 2+ years of experience supporting immunoassays, automated liquid handling systems, or related diagnostic technologies.
- Experience in forensic toxicology, clinical toxicology, or a related laboratory environment.
- Ability to travel up to 75%
Nice To Haves
- Field applications, technical support, or laboratory consulting experience.
- Knowledge of toxicology testing workflows and immunoassay technologies.
- Experience supporting HEIA, SEFRIA, ELISA, or comparable assay platforms.
- Experience with laboratory validations, complaint investigations, and root cause analysis.
- Knowledge of regulated laboratory and quality system environments.
Responsibilities
- Provide technical support for Abbott Toxicology assays, reagents, and instrumentation through remote and on-site customer interactions.
- Lead assay and instrument implementations, validation activities, and customer training programs.
- Troubleshoot technical issues, perform root cause investigations, and drive timely resolution of customer complaints.
- Partner with Sales, Marketing, Quality, and Technical Support teams to improve customer experience and business growth.
- Support customer demonstrations and serve as a subject matter expert on Abbott Toxicology products.
- Investigate escalated product and performance issues and recommend corrective actions.
- Maintain complaint and investigation records in compliance with quality and regulatory requirements.
- Travel up to 75% to customer laboratories and business sites across the U.S.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
