Application Specialist

Southlake Health Community • Newmarket, ON

1d • Hybrid

About The Position

The Application Specialist will provide ongoing support for the Meditech application and modules, including implementation, workflow, technical, and systems troubleshooting. This role involves participating in the customization, testing, and implementation of applications, upgrades, and enhancements to the Meditech application and other health information systems supported by the ICT Department. The specialist will leverage expertise in patient registration, bed allocation, and clinical computer applications, along with an understanding of the hospital's organizational structure, to support patient-centered care. Additionally, the role includes providing support for other clinical software applications, such as 3rd party ministry applications that support patient flow, nursing documentation, and surgical management.

Requirements

• A degree or Diploma in a health-related discipline, Information systems, or computer science is required.
• Minimum two years of hospital experience working with a major HIS like MEDITECH, EPIC, CERNER is preferred.
• Experience with registration and scheduling in a hospital setting preferred.
• Complex SQL report queries and expert knowledge of Crystal Report is desirable.
• Professional designation, such as nursing, allied health, pharmacy etc. is preferred.
• Regular and reliable attendance is an expected requirement of this position.
• Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide.
• Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer.
• Proven ability to attend work regularly as per the Attendance Support Policy.

Nice To Haves

• Minimum two years of hospital experience working with a major HIS like MEDITECH, EPIC, CERNER is preferred.
• Experience with registration and scheduling in a hospital setting preferred.
• Complex SQL report queries and expert knowledge of Crystal Report is desirable.
• Professional designation, such as nursing, allied health, pharmacy etc. is preferred.

Responsibilities

• Provide ongoing support for the Meditech application and modules.
• Provide implementation, workflow and technical, and systems troubleshooting support for Meditech.
• Participate in customizing, testing and implementation of applications, upgrades and enhancements to the Meditech application and other health information systems supported by the ICT Department.
• Use expertise from patient registration, bed allocation and clinical computer applications, while understanding of the hospital organizational structure to provide support as it relates to the delivery of patient-centred care across the hospital.
• Provide support for other clinical software applications e.g. 3rd party ministry applications that support patient flow, nursing documentation, surgical management.
• Builds and maintains dictionaries within available administrative tools.
• Evaluates new technology related to patient location functions and recommends acquisition of such technology when appropriate.
• Oversees installation of upgrades, stringent application testing, and system maintenance.
• Troubleshoots Meditech applications and any related problems/issues.
• Facilitates optimal utilization of all products to generate reports.
• Ensures effective downtime procedures are in place.
• Participates in the evaluation of new computer systems for patient location automation.
• Retrieves and analyzes computer-generated information for environmental services and hospital senior administrators.
• Provides software and some hardware support for Meditech devices and printers.
• Responsible for implementation, validation, documentation, training, troubleshooting and support for the Meditech software/automation applications.
• Ensures proper configuration of equipment.
• Assigns privileges to personnel as per workflow needs.
• Rotational On-Call to provide 24/7 support to the hospitals.
• Travel to Stevenson Memorial Hospital is required on a rotational basis.
• Provide training/education to hospital staff/employees/physicians on the appropriate use of the Meditech application and other 3rd party clinical applications.
• Educate staff about new procedures or functions in clinical systems.
• Coordinates installation and training of newly purchased automation and technology.
• Evaluates and coordinates correction of malfunctioning technology and software during regular hours and “on call” after hours.
• Provides leadership and guidance for patient location applications.
• Develops, implements, and maintains policies and procedures for computer systems, automation and other technology supported by the IT Department.
• Pulls together documentation necessary – either for training/education, system support, end user documentation etc.
• Provides support as the IT resource expert in MEDITECH and works closely with other team IT members on integration issues between systems.
• Develops and maintains application screens and ensures that the program-specific screens support the patient populations and caregivers of the program/cluster.
• Provides data to other hospital departments, or ensure interfaces/feeds provide data as required/requested.
• Develops reports generated from the clinical applications for stakeholders to support them in decision making and reporting requirements. (e.g. generates financial reports, workload statistics, clinical reports and other required summaries at month end, year end or as needed).
• Participates in IT meetings and contributes solutions, troubleshooting experiences and collaborates with IT team members.
• Promotes constant communication through contributing educational / support information for monthly end user news letter and one-on-one meetings with users.
• Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organization’s health and safety plans, policies and procedures.
• Attends Health and Safety and Patient Safety in-services and takes action to address unsafe conditions and procedures, to ensure a healthy and safe work environment.
• Demonstrates understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.

Benefits

• Progressive health and dental benefit plans.
• HOOPP pension plan with employer and employee premium sharing.
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree