Application Specialist

Hamilton Health Sciences•Hamilton, ON

22h•Hybrid

About The Position

The HHS IT department (HITS) is looking for an M365 Application Specialists to join our Application Support team. The Application Specialist is responsible for the administration of software solutions. This includes the configuration, administration, the design and development of custom software solutions using a wide variety of development tools and database technologies and ensuring that appropriate standards and processes are applied. The Application Specialist will compile user requirements and analyze, specify, and validate client needs. This includes interviewing stakeholders and applying analytical and project management skills to ensure that deliverables are met. You will analyze and troubleshoot complex technical problems and assist in the optimization of applications and the improvement of business processes. As part of the Application team, you will provide both technical support as well as user education and adoption support for many software solutions at HHS. In the role of Microsoft 365 Applications Specialist, you will be responsible for the deployment, configuration, support, and optimization of Microsoft 365 applications and services including Microsoft Teams, SharePoint Online, Power Platform (Power Apps, Power Automate), Power BI and Copilot Agents. This role ensures secure, scalable, and effective use of collaboration and low-code platforms across the organization, while driving user adoption and operational efficiency in the M365 ecosystem.

Requirements

Successful completion of either a University Degree or College Diploma in an IT or Health Care related field or equivalent experience
3+ years experience working in an IT related field is required
Demonstrated planning, analytical and interpretative skills
Demonstrated ability to manage multiple tasks with minimal supervision
Demonstrated ability to work independently as well as part of a team and a strong commitment to the client.
Ability to maintain a professional attitude in demanding situations
Demonstrated ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and provide issue resolution
Demonstrated proficiency in time management and the ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner

Nice To Haves

3+ years experience working in Health Care IT is preferred
Demonstrated experience with M365 administration is preferred
Demonstrated Knowledge of M365 applications and best practices is preferred.
Demonstrated Experience with supporting applications including servers and patching is preferred
Demonstrated knowledge of hospital information systems is preferred

Responsibilities

Configuration, administration, design and development of custom software solutions using a wide variety of development tools and database technologies.
Ensuring that appropriate standards and processes are applied.
Compiling user requirements and analyzing, specifying, and validating client needs.
Interviewing stakeholders and applying analytical and project management skills to ensure that deliverables are met.
Analyzing and troubleshooting complex technical problems.
Assisting in the optimization of applications and the improvement of business processes.
Providing technical support as well as user education and adoption support for many software solutions at HHS.
Deployment, configuration, support, and optimization of Microsoft 365 applications and services including Microsoft Teams, SharePoint Online, Power Platform (Power Apps, Power Automate), Power BI and Copilot Agents.
Ensuring secure, scalable, and effective use of collaboration and low-code platforms across the organization.
Driving user adoption and operational efficiency in the M365 ecosystem.