Application Specialist (Operations Support)

General Electric Credit Union•Blue Ash, OH

22h•Onsite

About The Position

The Application Specialist utilizes a deep understanding of financial institution operations and online banking system configurations partnered with a commitment to enhancing system efficiency and user experience to manage and maintain the organization's core banking system, origination system and online banking system to ensure optimal performance, reliability, and functionality.

Requirements

High School diploma or GED required
2+ years of credit union or banking experience
Experience with system troubleshooting and project management
Experience working within origination processes
Knowledge of API integrations and system interfaces
Strong understanding of financial institution operations and regulatory requirements
Solid working knowledge of core systems and origination process within the credit union
Proficient with Microsoft Office Suite or related software
Strong analytical, problem-solving, and decision-making abilities
Excellent communication and interpersonal skills
Ability to work both independently and collaboratively in a team environment

Nice To Haves

Associate degree in Business or equivalent field experience preferred

Responsibilities

Leverage understanding of core systems and origination processes to drive efficiencies
Configure, maintain, and update systems to align with operational and regulatory requirements
Provide technical support and guidance to team members on core system functionality and workflows
Develop and deliver training materials to enhance user knowledge and proficiency
Analyze current processes and workflows to identify areas for improvement within the core system
Collaborate with departments to develop and implement efficient solutions
Assist in automating manual tasks and integrating third-party systems
Test new features, updates, and patches before deployment to ensure compatibility and functionality
Participate in system-related projects, such as upgrades, migrations, and conversions
Develop project timelines, communicate progress, and manage deliverables to meet deadlines
Ensure the core system Proficiency in banking software (e.g., Fiserv, FIS, Meridian Link, Candescent, or similar systems)
Ability to handle after-hours support for training or system upgrades may be required
Self-driven, motivated with the ability to manage priorities
Ability to execute operational changes to core software systems accurately and efficiently
Skill in identifying and resolving issues related to operational updates and software functionality