Application Services Analyst

Children's Hospital Association•Lenexa, KS

3d•Hybrid

About The Position

The Application Services Analyst is responsible for delivering timely support and oversight for applications and systems, ensuring successful execution of projects, system enhancements, configurations, vendor upgrades, unit testing, and end user support. This role will ensure stability, integrity, and efficient operation of the in-house applications critical to CHA’s core operations while acting as a technical point-of-contact for applications across Finance, HR, Web and Content Management, and other CHA business units. Provides comprehensive production support by troubleshooting and resolving issues, executing scheduled tasks, delivering end-user training and assistance, writing reports, and recommending effective solutions or alternative approaches to meet business requirements. Provides Tier 2 & 3 level support utilizing CHA’s ticket triage tool (ServiceNow) Ensures accurate and quality synchronization of contact information across organizational systems, ensuring consistency and reliability of data integration. Collaborates with vendors, internal IT stakeholders, and business units to define and implement integrated IT solutions, including the incorporation of external systems to meet project and/or business specific requirements. Tests and revises each solution, including user acceptance testing, to ensure proper performance and efficiencies are met. Collaborates with business units to enhance functionality and automation through the design, build, test and deployment of dialogs, workflows, custom workflows and plugins. Oversees system reporting tools and processes, collaborating with business units to define, build, and test reports (outside the report wizard). Serves as subject matter expert when integrating applications with other tools (Finance, HR, Web, etc.) Develops and maintains CHA-specific user guides for new and enhanced features, creating “how-to” documentation, including troubleshooting tips (e.g., resolving reporting discrepancies), and integrates these into ongoing and future training materials. Facilitates training for both CHA staff and Children’s Hospitals users, ensuring consistent understanding and effective use of systems.

Requirements

High school diploma or GED required
Minimum of five years of experience in application systems management
Minimum of two years of experience providing tier 2 and 3 application support
Experience supporting Websites
Basic understanding of relational database design
Practical knowledge of business applications, reporting tools, and processes
Ability to work independently and in team environments
Ability to organize and prioritize tasks

Nice To Haves

Bachelor’s degree in Computer Science, Computer Information Systems, Mathematics or related field preferred
Learning Management System (LMS) experience desired; Cornerstone preferred
Preferred experience with Salesforce, Salesforce Marketing Cloud, Paycor, Certain, Qualtrics, ServiceNow, and Globalscape

Responsibilities

Delivering timely support and oversight for applications and systems
Ensuring successful execution of projects, system enhancements, configurations, vendor upgrades, unit testing, and end user support
Ensuring stability, integrity, and efficient operation of in-house applications
Acting as a technical point-of-contact for applications across Finance, HR, Web and Content Management, and other CHA business units
Providing comprehensive production support by troubleshooting and resolving issues, executing scheduled tasks, delivering end-user training and assistance, writing reports, and recommending effective solutions or alternative approaches
Providing Tier 2 & 3 level support utilizing CHA’s ticket triage tool (ServiceNow)
Ensuring accurate and quality synchronization of contact information across organizational systems
Collaborating with vendors, internal IT stakeholders, and business units to define and implement integrated IT solutions
Testing and revising each solution, including user acceptance testing
Collaborating with business units to enhance functionality and automation
Overseeing system reporting tools and processes
Serving as subject matter expert when integrating applications with other tools
Developing and maintaining CHA-specific user guides for new and enhanced features
Facilitating training for both CHA staff and Children’s Hospitals users