Application (Sales) Engineer

Geami•Painesville, OH

7d•Hybrid

About The Position

Ranpak, founded in 1972, aims to create environmentally responsible systems for product protection during shipment. Their mission is to deliver sustainable packaging solutions that enhance supply chain performance and costs, reduce environmental impact, and support global business needs, contributing to the reduction of the global plastic crisis. Through continuous development of materials, systems, and solutions, Ranpak has established itself as an innovative leader in e-commerce and industrial supply chain solutions, with significant investment in its Automation division. This role is for a highly motivated and customer-focused Sales Engineer with a Mechanical Engineering background to lead and support customer-specific applications and solutions within the "Pack Space Excellence Department". The position involves translating customer needs into tailored technical solutions, coordinating cross-functional teams, and ensuring the successful deployment and integration of Ranpak systems.

Requirements

Bachelor’s degree in Engineering with a sales background
5+ years of experience in application engineering, preferably in a manufacturing or industrial automation setting
Strong customer orientation and ability to translate needs into technical solutions
Excellent organizational, communication, and leadership skills
ERP knowledge (preferably SAP)
Strong understanding of logistic systems, automation technology, and integration processes
Familiarity with compliance standards such as CE and UL_CA
Hands-on mentality, proactive, and solution-oriented
Team player (also in global teams)
Hands-On
Commercially driven
Fluent in spoken and written English
Willing to travel up to 20% of the time

Responsibilities

Serve as the primary technical contact for customers during the sales and implementation process.
Understand customer needs and translate them into effective packaging solutions in close collaboration with the Sales Manager.
Support the sales team with technical insights during customer meetings, trainings, and trade shows.
Prepare and present solution proposals, including layouts, cost estimates, and ROI calculations.
Lead customer application projects, ensuring delivery on time, within scope, and budget.
Collaborate with Engineering and Product Management to define application scope and deliverables.
Fuel PSE with new innovative concept ideas to drive customer value and differentiation from customers, including digital/date products.
Coordinate with internal and external stakeholders to align on application requirements and timelines.
Lead cross-functional teams in the development and deployment of customized solutions.
Support post-project reviews and lessons learned sessions.
Provide input on product improvements and new product introductions (NPIs) based on customer feedback and market trends.
Identify opportunities for application optimization and contribute to continuous improvement initiatives.
Ensure compliance with relevant standards (e.g., CE, UL_CA) and customer-specific requirements.
Track the percentage of proposals that convert into closed deals (Sales Conversion Rate).
Monitor revenue generated from new and existing customers (Revenue Growth).
Analyze the average time from initial contact to deal closure (Sales Cycle Length).
Maintain and grow a healthy pipeline of qualified opportunities (Pipeline Value).
Gather feedback to ensure high service quality (Customer Satisfaction - NPS or CSAT).
Evaluate success in winning technical validations or trials (Technical Win Rate).
Prepare executive-level presentations and dashboards to communicate application status and key sales performance metrics.