Application Operations Administrator III

HNTB Corporation•Kansas City, MO

6d•Onsite

About The Position

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners. This opportunity entails being responsible for troubleshooting and resolving advanced application issues that are assigned to the team. Also responsible for the on-going support, configuration, implementation, performance monitoring, upgrade, and documentation of enterprise applications. Participates in 24/7 on-call rotation. Serves as escalation point for Level I and II application support. Will also assist in on-going efforts to continually improve and document the security of HNTB's information technology infrastructure.

Requirements

Associate’s Degree in Computer Science or related degree and 6 years of relevant experience, or In lieu of education, 8 years of relevant experience
Proficient in supporting enterprise applications.
Resolves complex issues that may require an extended amount of time to complete.
Applies knowledge to the design and implementation of applications.
Able to author and maintain documentation of applications and troubleshooting techniques.

Nice To Haves

May primarily work as a subject matter expert within specialized area(s).
Able to guide and mentor junior colleagues.
Takes a proactive approach to work and acts strategically.
Innate curiosity
Experience working with Microsoft and other cloud-based applications
Ability to work well within a strong team of individuals
Strong history of cross-team communication and collaboration
Operational ownership and accountability
Knowledge of Agile and ITIL principles

Responsibilities

Provides tier 2 support and maintenance of applications to meet daily operational needs.
May act as escalation point if needed.
Configures, maintains, and upgrades applications to meet daily operational needs and supports strategic IT projects.
Designs, implements, and maintains customizations of applications to meet evolving business needs including reports, dashboards, and workflows.
Designs, implements, and maintains third-party software connections and applications to support various business needs.
May act as the lead during debugging system integration and functionality issues including engagement with vendor support for defect resolution.
Develops, documents, and implements policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
Maintains up-to-date knowledge of application functionality, customization, and integration.
Performs other duties as assigned.
Participates in 24/7 on-call rotation.
Serves as escalation point for Level I and II application support.
Assist in on-going efforts to continually improve and document the security of HNTB's information technology infrastructure.