Application Engineering Manager

Analogic Jobs•Canton, MA

About The Position

The Applications Engineering Manager provides technical and operational leadership for the applications engineering organization. The role leads pre-sale and post-sale technical support, oversees complex customer application resolution, and ensures products are successfully selected, integrated, installed, and supported. The manager works with Sales, Customer Service, Product Management, and Engineering to prioritize resources, improve technical processes, develop team capabilities, and bring customer and market insights into product development. The position leads and develops international applications engineering personnel, sets team objectives, assigns and prioritizes work, and monitors support responsiveness, productivity, service quality, and customer issue resolution. It also leads product training, oversees development of demonstration equipment and technical materials, represents the organization at customer and industry events, and contributes customer-focused input to product design and development. Travel of up to 30% domestically is required, with some international travel possible. The working conditions include prolonged sitting and extensive computer use, as well as possible standing, bending, walking, and other mobility during customer visits, demonstrations, and support activities. Regular and punctual attendance and effective communication by telephone, video conference, and in person are required.

Requirements

Bachelor’s degree in Engineering.
At least 10 years of progressively responsible experience in applications engineering, motion control, industrial automation, or a related technical field.
At least two years of experience supervising or managing technical or engineering professionals.
Expertise in motion-control products, system integration, product applications, and complex troubleshooting.
Ability to lead technical teams, establish priorities, allocate resources, and manage competing customer and business requirements.
Experience with employee coaching, development, performance management, and team effectiveness.
Strong understanding of customer applications, technical sales support, and distributor relationships.
Ability to analyze complex technical challenges and develop practical, effective solutions.
Strong planning, organizational, and project-management skills.
Excellent written and verbal communication skills, including the ability to explain complex technical information to internal and external audiences.
Strong customer-service orientation and ability to build effective working relationships across functions and locations.
Ability to travel up to 30% domestically, with some international travel possible.
Language proficiency appropriate to the position and business requirements.
Ability to safely and successfully perform the essential functions of the position in accordance with applicable employment, health, and safety requirements.
Regular and punctual attendance.
Ability to communicate effectively by telephone, video conference, and in person.

Nice To Haves

Advanced degree in Engineering or a related discipline.
Experience supporting international customers, distributors, or engineering teams.

Responsibilities

Lead applications engineering activities and establish priorities that support customers, distributors, and sales teams.
Provide technical leadership for pre-sale and post-sale support, including product selection, application feasibility, system integration, and customer-specific requirements.
Guide analysis of complex customer applications and development of effective technical solutions.
Partner with Engineering and Product Management on non-standard features, product modifications, and new product requirements.
Oversee technical support for product installation, startup, testing, and system performance.
Lead complex troubleshooting and root-cause analysis, recommending product repair, replacement, or modification when appropriate.
Coordinate technical escalations with Engineering and other cross-functional teams.
Serve as a senior technical resource for key customers and distributors, advising on product applications, upgrades, and modifications.
Develop and improve technical procedures for consistent product implementation and support.
Lead international applications engineering personnel through hiring, onboarding, coaching, development, and performance management.
Establish individual and team objectives aligned with departmental priorities and business goals.
Prioritize and assign work based on customer requirements, technical complexity, team capabilities, and available resources.
Develop team technical capabilities through mentoring, training, knowledge sharing, and individual development planning.
Foster a collaborative, accountable, customer-focused environment that encourages problem-solving and continuous improvement.
Monitor technical-support responsiveness, team productivity, service quality, and customer issue resolution.
Improve applications engineering processes, documentation, escalation procedures, and support practices.
Collaborate with functional leadership on staffing, resource planning, and future business requirements.
Lead technical product training for sales personnel, distributors, and customers.
Oversee development of demonstration equipment and technical materials for customer training, trade shows, and application projects.
Represent the organization at customer meetings, trade shows, and technical events through presentations, demonstrations, and technical discussions.
Collaborate with Sales, Product Management, and Engineering to identify customer needs, market trends, competitive developments, and product opportunities.
Provide customer-focused technical input during product design reviews and development initiatives.
Recommend improvements to product functionality, performance, reliability, and overall customer value.