Application Engineering Lab Technician

Henkel group•Bay Point, CA

3d•$29 - $33

About The Position

The Application Engineering Lab Technician works in Henkel’s Adhesive Technologies business unit, supporting laboratory operations, application testing, customer technical requests, and project work. The role maintains laboratory and application equipment, supports standardization and administration of test methods, and creates customer-ready reports for field Sales/TCS teams, KAMs, Marketing, Product Development, Innovations, and project teams. It also involves communicating directly with those teams, addressing product performance complaints through root cause analysis and corrective action planning, and documenting laboratory activities in relevant systems. The technician fabricates adhesive-based test specimens and collects, collates, and analyzes data; supports internal and external technical requests and projects; and conducts customer demonstrations and training. The position ensures equipment calibration and safety checks comply with local regulations, and trains Sales/Marketing and other Application Engineering personnel on products. The role requires a safety-focused approach, the ability to follow written procedures carefully, proficiency with Microsoft Office, and technical report-writing skills. A bachelor’s degree or equivalent is preferred, preferably in the sciences. One to three years of laboratory experience is preferred but not required. The position is classified as non-exempt and pays $29.00–$33.00 per hour, with possible overtime eligibility and other compensation depending on role and location.

Requirements

Bachelor’s degree or equivalent, preferably in the sciences.
Proficient with Microsoft Office.
Technical report-writing skills.
Safety-focused culture and mindset.
Ability to diligently read, understand, and follow written procedures.

Nice To Haves

One to three years of laboratory experience is preferred but not required.

Responsibilities

Operate and maintain laboratory equipment, and lead or support standardization, harmonization, and administration of laboratory test methods.
Write customer-facing reports for field Sales/TCS teams, KAMs, Marketing, Product Development, Innovations, and project teams.
Communicate directly with field Sales/TCS teams, KAMs, and project teams.
Perform or support root cause analysis and corrective action plans for product-related performance complaints.
Complete customer technical requests, testing, and reports within the AE database or equivalent, including customer-ready reports.
Ensure laboratory and application equipment is calibrated and safety checked in compliance with local regulations.
Support internal and external technical requests and projects.
Fabricate adhesive-based test specimens and collect, collate, and analyze data.
Document laboratory activities in CAPRIS/ACE and the AE database.
Train Sales/Marketing and other Application Engineering personnel on products.
Conduct customer laboratory demonstrations and customer training.