Application Engineering Environments Support Analyst, Specialist

Vanguard•Malvern, PA

6d•Hybrid

About The Position

Provides advanced level configuration services on multiple platforms in the test environment, including auditing source code archives. Writes configuration management plans and related documents. Core Responsibilities 1. Provides advanced level configuration services on multiple platforms in the test environment. Works on complex systems with large numbers of interfaces and users. 2. Completes complex software builds and elevations, creates directories and security groups, and recreates prior versions. Monitors software, hardware, or middleware updates, and packages and tests complex in-house applications. Participates in inspections, elevations, and related meetings to address configuration issues. 3. Installs tools for internal clients, and monitors compliance and usage. 4. Maintains and administers source code archive databases. Writes and maintains documentation, including policies and procedures, configuration templates, guides, and release notes. Reviews staff configuration management plans and tasks. 5. Reviews configuration management plans and completes complex client requests. Adds, updates, and completes IT problem management and change management database records. Researches and resolves complex issues. Audits change management configuration records for future releases. 6. Works with management to implement quality assurance improvement plans and initiatives, concentrating on methodology and configuration management. 7. Creates standard and ad hoc reports for IT project teams and managers. Measures and assesses metrics, including accuracy, timeliness, errors, rescues, and availability code and documentation. Tests and evaluates IT vendor products. 8. Trains and mentors staff and writes training materials. Resolves complex issues elevated from staff. 9. Participates in special projects and performs other duties as assigned. Qualifications Minimum of five years related work experience. Undergraduate degree in a related field or the equivalent combination of training and experience. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. About Us Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests. This website uses "cookies" to distinguish you from other users. A cookie is a small file of letters and numbers placed on your computer or device. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services. The cookies are stored locally on your computer or mobile device. To accept cookies you can continue browsing as normal. Or you can go to our Privacy Policy to read more information and learn how to change your preferences.

Requirements

Minimum of five years related work experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.

Responsibilities

Provides advanced level configuration services on multiple platforms in the test environment.
Works on complex systems with large numbers of interfaces and users.
Completes complex software builds and elevations, creates directories and security groups, and recreates prior versions.
Monitors software, hardware, or middleware updates, and packages and tests complex in-house applications.
Participates in inspections, elevations, and related meetings to address configuration issues.
Installs tools for internal clients, and monitors compliance and usage.
Maintains and administers source code archive databases.
Writes and maintains documentation, including policies and procedures, configuration templates, guides, and release notes.
Reviews staff configuration management plans and tasks.
Reviews configuration management plans and completes complex client requests.
Adds, updates, and completes IT problem management and change management database records.
Researches and resolves complex issues.
Audits change management configuration records for future releases.
Works with management to implement quality assurance improvement plans and initiatives, concentrating on methodology and configuration management.
Creates standard and ad hoc reports for IT project teams and managers.
Measures and assesses metrics, including accuracy, timeliness, errors, rescues, and availability code and documentation.
Tests and evaluates IT vendor products.
Trains and mentors staff and writes training materials.
Resolves complex issues elevated from staff.
Participates in special projects and performs other duties as assigned.