Application Engineer I/II

Greenheck Group•Schofield, WI

1d•$77,235 - $117,552•Hybrid

About The Position

The Application Engineer provides technical application support, quotes special product designs and presents application training programs for internal and external customers in our industry. The position demonstrates a basic understanding of rep network and sales channel.

Requirements

2 Year / Associate Degree in engineering or equivalent years of job experience required.
0-2 years of relevant work experience in engineering required for level I.
3-5 years of relevant work experience in engineering required for level II.

Nice To Haves

4 Year / Bachelor Degree preferred.

Responsibilities

Aid product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
Develop and communicate solutions for basic product applications under direct supervision.
Gather information and provide resolution to complex field problems. May include travel for onsite support.
Understand and interpret industry codes and standards to determine product needs and requirements.
Assist with highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
Identify opportunities for process improvement and work to implement where applicable.
Become familiar with the competitor's products and apply this knowledge to the company's advantage.
Organize and present training to internal and external customers both onsite and offsite. May assist with offsite events including planning, set-up, and basic customer interactions
Develop awareness of industry related associations and their purpose.
May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
Basic understanding of rep network and sales channel.
Manage basic individual projects in accordance with predetermined completion dates.
Document service calls to record data on product questions and field issues.