Application Engineer II/Sr

Greenheck Group•Schofield, WI

About The Position

The Application Engineer provides advanced technical application support, quotes special product designs, contributes input to the product roadmap, and develops application training programs for internal and external customers. The position builds rapport and relationships across the representative network and sales channel. The role supports product selection and application, develops solutions for unique applications, resolves complex field problems, maintains knowledge of industry codes and standards, and communicates product selling points. It also contributes to process improvement, customer training, offsite events, industry associations, and team projects. The position may include mentoring, indirect supervision or direct reports, and travel for onsite field support. Work is performed in an office environment using standard office equipment. The work is sedentary, with occasional mobility for in-person meetings and office tasks, repetitive hand and wrist motions, and close visual work.

Requirements

Application Engineer II: 3–5 years of relevant engineering work experience.
Application Engineer II: Associate degree in engineering or equivalent years of job experience.
Application Engineer Senior: 6–9 years of relevant engineering work experience.
Application Engineer Senior: Associate degree or equivalent years of job experience.

Nice To Haves

A four-year bachelor’s degree is preferred for both the Application Engineer II and Senior levels.

Responsibilities

Provide assistance to the product support team with moderately complex technical support by phone and email for internal and external salespeople in product selection and application.
Develop and communicate solutions for unique applications, including design and special pricing.
Gather information and resolve complex field problems; this may include travel for onsite support.
Maintain working knowledge of industry codes and standards to determine product needs and requirements.
Highlight and communicate key selling points of current products to sales teams and customers.
Identify process improvement opportunities and help implement them where applicable.
Maintain familiarity with competitors’ products and identify opportunities.
Develop, organize, and present training to internal and external customers, onsite and offsite.
Participate in offsite events, including planning, setup, and customer interactions.
May participate in industry-related associations.
May mentor, train, or indirectly supervise team members, or have direct reports.
Build rapport and relationships across the representative network and sales channel.
May manage moderately complex team projects, including determining timelines.
Document service calls to record data about product questions and field issues.