Application Engineer I

Graham Manufacturing•City of Batavia, NY

7d•$67,000 - $85,000•Hybrid

About The Position

This position will run design programs independently, read customer specifications, read terms and conditions, provide support for service and equipment in the field, and will fill out O & D. Key Results Areas by level of work: Level II: Service – Coordinating “production” with problem solving and prevention. Resource management (material and people): Take direction from senior engineer, supervisor, and/or manager. Initiate interdepartmental communication. Resource scheduling, output management and reporting: Work output is monitored and checked by senior engineers. Engage in product requirements definition and reviews. Handle calls from customers and provide a professional customer interface. Continuous Improvement: Participate as reviewer in the design review process. Identify, review, and develop product improvements. Identify, review and implement process improvements. Equipment & process maintenance: Plays an active role in product design/development including review of technical details, design for manufacture (cost effective and manufacturing process compliant) and design for test (efficient manufacturing test ensuring product quality). Take part in sales proposal, service, or project process. Works in a team environment with operations, estimators, designers, drafters, and/or sales representatives. Professional Development: Will develop skills to explain to customers how Graham equipment works and how to troubleshoot. Demonstrates initiative, positive attitude, and enthusiasm for the job. Will follow up with supervisor on professional development goals and opportunities. Takes an interest and lets it be known that they have a desire to grow with the company.

Requirements

Bachelor’s Degree in Engineering, Mechanical or Chemical preferred
0 to 2 years of on the job experience with an AA technical degree
Must be willing to work overtime as required
International travel may be required
Travel up to 10% of working time
Proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software
Ability and willingness to abide by set policies and/or safety programs established by GHM, our clients, and/or regulatory agencies which govern our performance and behavior in the normal course of our work while on GHM or the client’s property or job site
Strong written and verbal communication skills required
Strong organization and time management skills
High attention to detail
Ability to successfully plan and implement objectives within established timelines and work schedules
Ability to analyze problems and develop effective solutions
Demonstrate behavior consistent with company values
Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture
Exhibits polite and professional communication via phone, e-mail and mail
Maintain strict confidentiality regarding company matters
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Maintain a collaborative relationship with internal and external stakeholders
Demonstrates recognition of organization’s requirements for the highest quality product with the most efficient utilization of labor and materials: consistently achieves schedule goals; displays initiative, focus, and sense of urgency; demonstrates flexibility in discharging multiple/changing priorities
Obtains support and cooperation from others and reciprocates; demonstrates positive behaviors, displaying tact, respect, and understanding when dealing with others; proactively engages and confronts issues to achieve continual improvement
Meets challenges with resourcefulness, generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention
Identifies and addresses potential safety issues including product testing related hazards at customer facilities, which are related to equipment and office area safety
Ability and willingness to abide by set company policy
Ability to apply mathematical operations to such tasks as geometric tolerances and drawing interpretation
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to define problems, collect data, establish facts, and draw valid conclusions
Demonstrates pride in workmanship and commitment to continual quality improvement; maintains clean, organized work area; maintains accurate and timely labor reporting; makes improvement based on lessons learned; maintains strict adherence to quality system requirements
Adheres to safety and regulatory program requirements, policies, and procedures; promptly reports safety/health concerns; utilizes personal protective equipment as required; maintains organized, clean work environment
Strong reasoning ability required to allow assessment of a broad range of customer requirements
Ability to successfully plan, self-direct, and implement objectives within established timelines and work schedules
Must be able to work in the U.S without sponsorship

Nice To Haves

Ability to obtain US government security clearance is desired

Responsibilities

Run design programs independently
Read customer specifications
Read terms and conditions
Provide support for service and equipment in the field
Fill out O & D
Coordinate production with problem solving and prevention
Take direction from senior engineer, supervisor, and/or manager
Initiate interdepartmental communication
Engage in product requirements definition and reviews
Handle calls from customers and provide a professional customer interface
Participate as reviewer in the design review process
Identify, review, and develop product improvements
Identify, review and implement process improvements
Play an active role in product design/development including review of technical details, design for manufacture (cost effective and manufacturing process compliant) and design for test (efficient manufacturing test ensuring product quality)
Take part in sales proposal, service, or project process
Work in a team environment with operations, estimators, designers, drafters, and/or sales representatives
Develop skills to explain to customers how Graham equipment works and how to troubleshoot
Follow up with supervisor on professional development goals and opportunities