Application Engineer I - Pressure Management
R.E. Mason•Charlotte, NC
•Hybrid
About The Position
The Application Engineer (AE) role is an integral part of the Sales Operations team. The position entails communicating with multiple entities; customers, vendors and coworkers to deliver a superior level of customer service and technical support. The AE must be able to respond to technical and sales based customer inquiries related to the products and services which the company provides. The AE will work with Account Managers and customers to pursue day to day sales for the company. The primary interface is telephone calls and email. Customer site visits may also be required occasionally.
Requirements
- Customer service
- Strong written and verbal communication skills
- Team Work
- Self-Motivated, organized and professional
- Using a Computer
- Using a Telephone
Nice To Haves
- Understanding of basic process control fundamentals is desired
- Familiarity with relevant codes and standards (e.g., ASME, API, PED, local regulations) is a plus.
Responsibilities
- Quickly Respond to inquiries from customers
- Utilize Sales Process to drive business growth, uncover opportunities and grow scope
- Develop relationships with customer accounts and pursue/qualify sales opportunities
- Perform sizing and selection of Pressure Management Products (PRV, Regulators, Y-Pattern Globe Valves, Flame Arrestors, etc) based on customer’s application & process conditions
- Creating valve assemblies through use of stock components, bill of materials
- Preparing quotations in response to customer inquiries and RFQs
- Troubleshooting technical issues via telephone with customers
- Keeping up with new technology and industry trends
- Review of terms and conditions for contracts/purchase orders
- Other tasks as assigned
Benefits
- Participation in the Employee Stock Ownership Program (ESOP)
- Retirement plan, including a Safe Harbor contribution
- Medical / Dental / Vision Insurance
- Employer paid Life Insurance and Long-Term Disability Insurance
- Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
- Paid Parental Leave
- Paid company holidays
- Career Development Program
- Retirement and Financial Wellness program
- Employee Assistance Program (EAP)
- Alternative/Hybrid Work Schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
