Industrial Americas Application Engineer

Trelleborg•Toronto, ON

62d

About The Position

The Application Engineer (AE) role delivers technical support and proposals to sales and customers for the purpose of developing, selling, and implementing Trelleborg products and solutions. This role involves collecting and analyzing customer information to understand their business and technical needs, creating technical proposals, and developing and delivering technical sales presentations. The AE will also manage technical prints and documents, coordinate cross-functionally with various internal teams and external suppliers, and respond to customer inquiries and troubleshoot technical problems. The position requires identifying value propositions, assisting in sales growth and profitability targets, and managing engineering projects efficiently. The AE will also build customer relationships, provide market feedback, promote Trelleborg products and services, and conduct internal training sessions. Responsibilities include article number creation, KPI reporting, learning and utilizing internal processes, developing procedures for efficient project processing, submitting quote requests, ensuring compliance with SOPs, developing cross-training materials, representing the company in cross-functional teams, assisting with technical quality issues, and supporting IT efforts. The role emphasizes proactive communication, innovative solutions, continuous improvement, and a professional attitude.

Requirements

Minimum 1 year of work experience in engineering related field
Minimum of 4 Year College Engineering or Technology degree. (Mechanical or related technical discipline preferred)
Strong understanding of technical prints and terminology.
Strong knowledge of mechanical systems.
Proven proficiency and capabilities with 3D solid modeling software
Strong organizational skills with the ability to multi-task and manage projects with attention to detail and accuracy
Strong customer focus and understanding of total customer satisfaction
Strong understanding of the commercial side of the business and how it affects business decisions and solutions
Ability to work independently as well as in a team environment
Excellent written and verbal communication skills
Excellent people and relationship building skills
Customer driven with a positive, professional, can-do attitude
Strong analytical, decision making and problem-solving skills
Strong mathematical skills
Proven proficiency and experience in the use of Microsoft Word, Excel and PowerPoint
Proven proficiency and experience in the use of business operational software (CRM, Oracle JDE, SAP)

Nice To Haves

Knowledge of rubber/plastic products, seals and bearings is beneficial
Application knowledge within specified market segments such as Fluid Power, Construction/ Off Highway, Automotive, Manufacturing & Automation Food, Bev, Water is beneficial
Familiarity with ISO quality requirements is beneficial

Responsibilities

Collect and analyze information from customers to understand their business and their technical needs and expectations.
Create technical proposals demonstrating how Trelleborg’s products and services fit customer requirements and integrate with their systems and equipment or recommend necessary changes for integration.
Develop and deliver technical sales presentations and respond to technical questions regarding Trelleborg products, services, and capabilities.
Create or edit existing Trelleborg or Customer prints using NX, Adobe Pro, and other image editing software.
Manage technical prints and documents, routing and storage, by utilizing Teamcenter.
Coordinate cross-functionally to ensure the proper solutions are offered. Including, Trelleborg Group Suppliers, SCM, 3rd party factory engineers, Trelleborg R&D test labs and Central Product Engineering, Product Managers, and Segment Managers.
Respond to customers’ questions and troubleshooting, investigate, and resolve technical problems that arise during or after implementation of Trelleborg solutions.
Identify value propositions for solutions and be able to transition and explain customer value.
Assist in achieving Sales Growth targets.
Assist in achieving Profitability Goals.
Process and manage engineering projects in a timely manner with a focus on project cycle velocity and project conversion.
Filter and prioritize projects to ensure achievability according to business strategy.
Understand and incorporate the commercial aspects (target budget/sales price) of the project when developing and providing proposals and solutions to meet customer needs.
Track, monitor and work to improve project win rate. Utilize CRM for all project information.
Conduct joint sales visits with Sales Engineers.
Visit existing and new strategic customers with the focus being Total Customer Satisfaction and Generation and Conversion of Projects for Sales Growth.
Build customer relationships and strategic partnerships, assess customer needs and recommend appropriate product and service solutions; respond to complex customer inquiries. Utilize Trelleborg resources where appropriate and needed.
Focus on specific market segment as required by region.
Provide market feedback and intelligence for use by sales team, Marketing Department, Segment/Product/Lead Group personnel.
Promote standard products, custom engineered products and/or services where needed. Be a total solution provider.
Conduct internal training sessions on products and technical topics.
Article number creation and set up.
Complete KPI reporting and submit the first week of each Month. Including but not limited to: EAR projects, Project win rates, Project cycle and velocity, competitor activity, and changing market conditions.
Learn and utilize internal processes: CRM, JDE, NX, Quality, ISO.
Develop and implement procedures to ensure that customer projects, quotations and orders are processed efficiently, correctly, and in a timely manner.
Submit quote requests through supply chain for new opportunities to aid the Sales Engineer in receiving costing in a timely manner.
Ensure full compliance with all Standard Operating Procedures including Quality Manual and Quality Procedures.
Develop cross training and work instructions for internal and customer specific tasks.
Represent MA and region in cross-functional teams and projects.
Assist customer facing team members with technical quality related issues.
Assist in Information Technology (IT) efforts, looking for areas of improvement.
Provide proactive communication, analysis and problem solving.
Provide innovative solutions and continuous improvements.
Work with the right sense of urgency: Response times, flexibility and accuracy.
Assist TM and Regional Director in management reviews, business reviews and business plans.
Always maintain a professional attitude when dealing with customers.