Application Engineer I
About The Position
The Application Engineer provides technical application support, quotes special product designs and presents application training programs for internal and external customers in our industry. The position demonstrates a basic understanding of rep network and sales channel. Greenheck Group is a global leader in air movement and ventilation, an innovative, environmentally responsible manufacturer of commercial HVAC systems. Our products are found in commercial, institutional, and industrial facilities worldwide. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level.
Requirements
- 0-2 years of relevant work experience in engineering required.
- 4 Year / Bachelor Degree in engineering required.
Responsibilities
- Provide assistance to product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
- Develop and communicate solutions for basic product applications under direct supervision.
- Gather information and provide resolution to complex field problems. May include travel for onsite support.
- Understand and interpret industry codes and standards to determine product needs and requirements.
- Assist with highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
- Identify opportunities for process improvement and work to implement where applicable.
- Become familiar with the competitor's products and apply this knowledge to the company's advantage.
- Organize and present trainings to internal and external customers both onsite and offsite.
- May assist with offsite events including planning, set-up, and basic customer interactions
- Develop awareness of industry related associations and their purpose.
- May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
- Basic understanding of rep network and sales channel.
- Manage basic individual projects in accordance with predetermined completion dates.
- Document service calls to record data on product questions and field issues.
Benefits
- Health & Family Support
- Financial Security
- Learning & Development
- Rewards & Recognition
- Wellbeing & Mental Health
- Work-Life Balance
- Fun Perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
