Application Educator

Mercyhealth•Rockford, IL

14d•Onsite

About The Position

The Application Educator will master assigned applications and related workflows, assess current processes, and participate in workflow design improvement and system build. They will build, test, and maintain training environments, and provide comprehensive training for installations, upgrades, and ongoing user support. This role involves designing courses, preparing materials using adult learning principles, and maintaining documentation. The educator will also demonstrate and mentor others in presentation and facilitation skills, deliver training in various settings, and manage the scheduling of training sessions. Additionally, they will provide direct phone support, manage service desk tickets, and consult with stakeholders to resolve software application issues. On-call support during specified hours is expected.

Requirements

Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills.
Minimum 2 years previous experience training, designing and supporting medical software applications required.
Experience in adult education and detailed understanding of workflows and system configuration required.
Experience with and demonstrates competence in Microsoft Office Applications.
Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.
Ability to lead.

Nice To Haves

Prior certification in Epic application preferred.
Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

Responsibilities

Master the assigned application/s as well as specific workflows related to the use of the application/s.
Use combined knowledge of workflows and the assigned application, to assess current process and information needs.
Participate in workflow design improvement and system build of assigned software system (s).
Build, test and maintain training environment for the assigned application (s).
Provide training for application installations, upgrades/updates, and ongoing user training and support.
Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles.
Maintain documentation per department protocol.
Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience.
Deliver training in a classroom setting on an individual basis, or via remote support.
Scheduling of end-users, trainers, classrooms, and students.
Maintains training records in the learning management system.
Utilize application skills and tools to provide direct phone support to answer end-user questions.
Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.
Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions.
End user support during on-call hours will be expected.