Application Delivery and Support Manager, SAP OTC & Planning

BRP•Montreal, QC

92d

About The Position

This role is designed to lead the SAP OTC and Planning Center of Excellence (CoE) within the Information and Technology (I&T) organization at BRP. This group consists of SAP functional and technical system experts across multiple domains. The team is responsible for supporting BRP’s operations and strategy by ensuring operational continuity, delivering continuous value and optimizing application portfolio. We are looking for smart, independent, and motivated individuals who are excited to be part of this exciting growth journey.

Requirements

A Bachelor's degree in a related field such as Information Technology or Business.
Minimum 10+ years' experience in full life-cycle implementation of Supply Chain Planning, Sales and Logistics solutions.
Good knowledge of SAP ECC, SAP S4, SAP IBP, SAP SD, SAP Ariba and P2P.
Minimum 5 years in managing SAP functional teams and leading SAP project delivery workstreams
Experience in scaled agile environment (e.g SAFe, LeSS)
Solid understanding of SAP S/4 Hana processes
Experience with large scale and international projects
Comfortable operating in a multi-time zone environment and participating in escalations for critical support escalations
Excellent communications and collaboration skills.
Ability to influence, persuade and initiate change.
Experience managing professional services contracts and contractors.
Experience/understanding of the requirements of IT controls/compliance
Fluency in spoken and written English
Availability to work on a schedule covering a 24/7 operation is essential. Note that this role will imply being available on irregular hours.

Nice To Haves

Experience with ITIL/ITSM is beneficial.

Responsibilities

Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery.
Ensure effective coordination between squads, drive continuous improvement in delivery and support operations across geographies
Serve as an escalation point for critical issues or cross-team blockers
Facilitate communication between product owners, squads and senior leadership
Provide guidance to stakeholders on technological orientation and investments.
Oversee the full lifecycle of the business’s IT solutions from definition, implementation, maintenance and as required, replacement.
Accountable for application lifecycle management and optimization of the solutions in your portfolio to ensure the business achieves maximum value from their technology investments.
Ensures budgeting and planning for lifecycle activities and licenses for products in the application portfolio.
Promote an agile culture of servant leadership, collaboration and accountability