Application Coordinator - Preservation

Atlanta Habitat for Humanity•Atlanta, GA

About The Position

The Application Coordinator advances Atlanta Habitat’s mission by guiding prospective participants through the identification, qualification, and application stages of the Preservation Program, including Repair with Kindness (RWK) and Brush with Kindness (BWK). This role involves assisting with program promotion, processing inquiries and applications, coordinating information sessions, and managing participant workflows in the Salesforce database. The coordinator will also support goal setting, outreach strategies, and reporting for the Home Preservation programs, ensuring efficient and effective implementation of policies and procedures.

Requirements

Bachelor’s degree required
Previous experience in nonprofit work is preferred.
Knowledge of housing issues and neighborhoods in the City of Atlanta.
Background in consumer credit issues preferred.
Excellent organizational, interpersonal, and customer service skills.
Able to make engaging public presentations and facilitate group workshops.
Able to develop and maintain professional relationships with stakeholders including, but not limited to, prospective program participants, volunteers, city agencies, community organizations, employers, government organizations, and Atlanta Habitat staff.
Strong written and oral communication skills.
Able to multitask.
Able to meet deadlines and pay attention to details.
Strong computer skills with knowledge of Microsoft Office (Outlook, Teams, Word, Excel).
Database management skills are necessary, preferably with Salesforce.
Able to work collaboratively within a team environment and across departments.
Flexible and able to thrive in a fast-paced environment with frequent changes to priorities.
Experience and expertise in issues related to aging in place and long-term homeownership.
Able to think independently and apply decision-making skills.
Able to plan and implement projects.
Able to track progress against metrics and generate reports.

Nice To Haves

Previous experience in nonprofit work is preferred.
Background in consumer credit issues preferred.

Responsibilities

Assisting with the promotion of Atlanta Habitat’s Home Preservation programs.
Processing program inquiries, pre-screenings, and scheduling of application appointments for Home Preservation.
Coordinating and staffing Home Preservation information sessions and individual application appointments.
Processing Home Preservation applications.
Identifying program participants to meet or exceed organizational goals for the Home Preservation programs.
Providing coaching for acceptance as needed.
Coordinating with the Sr. Application Specialist for Preservation and the Sr. Manager for Home Purchase and Preservation Lending to support the efficient and effective implementation of the policies and procedures for the Home Preservation programs.
Working with the Resource Development and Communications departments, as needed, to assist with sponsorship information or marketing materials for the Home Preservation programs.
Using the Salesforce database to manage the workflow of each potential and approved Home Preservation program participant to application approval including data entry, and status changes.
Developing applicable reports from the Salesforce database.
Support the Sr. Manager for Home Purchase and Preservation Lending in setting annual goals. When necessary, assist in delivering the outreach strategy by coordinating outreach efforts.
Schedule and conduct one-on-one RWK Information Session and application appointments for applicants as needed.
Process and prepare all RWK applications and submit them to the Sr. Application Specialist – Home Preservation for final staff review.
Assist the team to gather and execute the necessary paperwork to ensure compliance with funding source requirements.
Work with the Home Purchase and Preservation Sr. Manager to periodically review the criteria for RWK program participation and provide input for recommendations for improvements.
Work with the Sr. Engagement Specialist to ensure the successful completion of the projected BWK projects each year.
Manage the identification, application, and processing of all Combo BWK participants.
Attend department meetings.
Assist the Homeowner Services department with the organization of special events for homeowners.
Prepare reports as requested to analyze and project success of BWK and RWK program efforts.
Assist with information that relates to homebuyers for grants, city, county, and other governmental agencies.
Attend the Preservation deep dive, and staff meetings.
Perform other duties as assigned.