Application Consultant

Brainlab•Phoenix, AZ

5d•Hybrid

About The Position

The Application Consultant supports Brainlab’s image-guided surgery (IGS) products and services across customer sites in Arizona, New Mexico, or the Las Vegas metropolitan area. The role conducts on-site clinical evaluations and provides physicians and operating-room personnel with consulting, guidance, and assistance during surgery to improve IGS efficiency and product usage. It also leads installations, establishes product functionality, and trains physicians and hospital personnel, including operating-room, radiology, central sterile processing, biomedical, and information technology staff. The consultant serves as a primary customer liaison, maintains regular customer contact, assesses satisfaction and usage, and works to increase revenue through service contracts, parts, and upgrades. In coordination with the regional Account Manager, the role evaluates customer opportunities and sales projects. It also investigates product issues, contributes engineering expertise to quality improvement and product modifications, and promotes surgery products and services at trade shows. The position requires 50% regional travel.

Requirements

Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing.
At least 6 months of experience in a technical support role for a healthcare company or provider.
Must be based in Arizona, New Mexico, or the Las Vegas metropolitan area.

Responsibilities

Conduct on-site clinical evaluations to demonstrate products and services and increase the frequency and quality of IGS product usage.
Provide on-site consulting, guidance, and assistance to physicians and operating-room personnel during surgery to maximize IGS efficiency and usage.
Lead installations and establish functionality at new and existing customer sites.
Educate and train physicians and hospital personnel, including operating-room staff, radiology, central sterile processing, biomedical, and information technology staff, on IGS products and services.
Recommend product modifications using engineering expertise to contribute to quality improvement.
Act as the primary customer liaison by maintaining site visits and regular customer contact, assessing satisfaction and usage, and working to increase revenue through service contracts, spare and wear parts, and upgrades.
Strategize regularly with the regional Account Manager to evaluate customer opportunities and open sales projects.
Resolve product issues through detailed analysis and engineering expertise.
Promote surgery products and services to surgeons at trade shows.