Application Consultant

Brainlab • Phoenix, AZ

2h • $83,000 - $88,000

About The Position

The Application Consultant supports the use and adoption of Brainlab image-guided surgery (IGS) products and services at customer sites. The role conducts on-site clinical evaluations, advises physicians and operating-room personnel during surgery, leads product installations, and trains clinical and technical hospital staff. It also serves as the primary customer liaison, resolves product issues, contributes engineering expertise to quality improvements, and works with the regional Account Manager to identify customer opportunities and sales projects. The position involves 50% regional travel.

Requirements

• Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing.
• At least 6 months of experience in a technical support role for a healthcare company or provider.

Responsibilities

• Conduct on-site clinical evaluations to demonstrate product and service use and increase the frequency and quality of image-guided surgery product usage.
• Provide on-site consulting, guidance, and assistance to physicians and operating-room personnel by evaluating options and problem-solving during surgery to maximize IGS efficiency and usage.
• Lead installations and establish functionality at new and existing customer sites.
• Educate and train physicians and hospital personnel, including operating-room staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on IGS products and services.
• Recommend product modifications using engineering expertise to contribute to the quality improvement process.
• Act as the primary customer liaison by maintaining site visits and regular customer contact, assessing satisfaction and usage, and working to increase revenue through service contracts, spare and wear parts, and upgrades.
• Strategize regularly with the regional Account Manager to evaluate customer opportunities and open sales projects.
• Resolve product issues through detailed analysis and engineering expertise.
• Promote surgery products and services to surgeons at trade shows.

Benefits

• Competitive compensation package
• Medical benefits
• Dental benefits
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Matching 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level