Application Consultant

Brainlab • Nashville, TN

1d

About The Position

The Application Consultant supports the use of Brainlab image-guided surgery (IGS) products and services at customer sites. The role includes conducting clinical evaluations and demonstrations, consulting with physicians and operating-room personnel during surgery, and installing products and establishing their functionality at new and existing sites. The consultant educates and trains physicians and hospital personnel across clinical and technical departments. They also contribute engineering expertise to product quality improvements and issue resolution, maintain customer relationships, and work with the regional Account Manager to identify opportunities and support sales. The role involves 25% regional travel and offers a salary range of $65,000–$75,000.

Requirements

• Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Electrical Engineering, or Nursing.
• At least 1 year of experience in a technical support role for a healthcare company or provider.

Responsibilities

• Conduct on-site clinical evaluations and demonstrate products and services to increase the frequency and quality of IGS product usage.
• Provide on-site consulting, guidance, and assistance to physicians and OR personnel; evaluate options and solve problems during surgery to maximize IGS efficiency and usage.
• Lead installations and establish product functionality at new and existing customer sites.
• Educate and train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on IGS products and services.
• Recommend product modifications using engineering expertise to contribute to quality improvement.
• Serve as the primary customer liaison; conduct site visits and maintain regular customer contact, assess satisfaction and usage, and work to increase revenue through sales of service contracts, spare and wear parts, and upgrades.
• Strategize regularly with the regional Account Manager to evaluate customer opportunities and open sales projects.
• Resolve product issues through detailed analysis and engineering expertise.
• Promote surgery products and services to surgeons at trade shows.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability (LTD)
• Short-term disability (STD)
• Matching 401(k)
• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level