Application Consultant

Brainlab•Phoenix, AZ

6d•$83,000 - $88,000•Hybrid

About The Position

The Application Consultant supports the use of Brainlab image-guided surgery (IGS) products and services at customer sites. The position is home-based and requires residence in Arizona, New Mexico, or the Las Vegas metropolitan area, with 50% regional travel. The consultant conducts clinical evaluations, provides guidance during surgery, leads product installations, trains physicians and hospital personnel, resolves product issues, and works with regional Account Managers to assess customer opportunities and support sales.

Requirements

Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing.
At least 6 months of experience in a technical support role for a healthcare company or provider.
Must be based in Arizona, New Mexico, or the Las Vegas metropolitan area.
Able to travel regionally 50% of the time.

Responsibilities

Conduct on-site clinical evaluations to demonstrate products and services and increase the frequency and quality of image-guided surgery product usage.
Provide on-site consulting, guidance, and assistance to physicians and operating-room personnel; evaluate options and problem-solve during surgery to maximize IGS efficiency and usage.
Lead installations and establish functionality at new and existing customer sites.
Educate and train physicians and hospital personnel, including operating-room staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on IGS products and services.
Use engineering expertise to contribute to quality improvement by recommending product modifications.
Act as the primary customer liaison through site visits and regular contact; assess customer satisfaction and product usage and work to increase revenue through sales of service contracts, spare and wear parts, upgrades, and other offerings.
Regularly strategize with the regional Account Manager to evaluate customer opportunities and open sales projects.
Resolve product issues through detailed analysis and engineering expertise.
Promote surgery products and services to surgeons at trade shows.