Application Consultant

Brainlab • Phoenix, AZ

1d

About The Position

The Application Consultant supports the use of Brainlab image-guided surgery (IGS) products and services at customer sites. The role conducts clinical evaluations and provides on-site guidance and problem-solving to physicians and operating room personnel during surgery, helping maximize product usage and efficiency.

The consultant leads installations, establishes product functionality, and trains physicians and hospital staff across relevant departments. They serve as the primary customer liaison, assess satisfaction and usage, address product issues, and work with the regional Account Manager on customer opportunities and sales projects. The position also contributes engineering expertise to product quality improvements and promotes surgery products and services at trade shows. Regional travel is 50%.

Requirements

• Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing.
• At least 6 months of experience in a technical support role for a healthcare company or provider.

Responsibilities

• Conduct on-site clinical evaluations demonstrating product and service use to increase the frequency and quality of image-guided surgery product usage.
• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel, evaluating options and problem-solving during surgery to maximize efficiency and usage.
• Lead installations and establish functionality at new and existing customer sites.
• Educate and train physicians and hospital personnel, including operating room staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on image-guided surgery products and services.
• Recommend product modifications as part of the quality improvement process, drawing on engineering expertise.
• Act as the primary customer liaison through site visits and regular customer contact; assess satisfaction and usage and work to increase revenue through service contracts, spare and wear parts, and upgrades.
• Strategize regularly with the regional Account Manager to evaluate customer opportunities and open sales projects.
• Resolve product issues through detailed analysis and engineering expertise.
• Promote surgery products and services to surgeons at trade shows.

Benefits

• Business casual environment
• Competitive compensation package
• Medical benefits
• Dental benefits
• Life insurance
• Long-term disability (LTD)
• Short-term disability (STD)
• Matching 401(k) benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level