Application Configuration Analyst - IT Tx & Dx Systems and Compliance

FirstEnergy • Akron, OH

8d • Remote

About The Position

This position with FirstEnergy Service Company administers, configures, integrates, and supports vendor applications used for transmission utility asset management, engineering, and operations. The role primarily supports asset management and asset performance applications, including DNV Cascade for transmission line and substation assets, Hitachi Energy Asset Performance Monitor (APM), SEL Compass, Doble PowerBase, Relay Test Settings, and Protection Suite.

The analyst serves as a technical and functional liaison among business stakeholders, IT teams, and software vendors. The position ensures applications are reliable, correctly configured, integrated with the broader technology ecosystem, and aligned with business, technology, security, and compliance requirements. The role is currently work from home, though facility visits or work at a facility may be required based on business needs.

The position involves application configuration and development, database work, testing, documentation, deployment and repository management, and production support. It requires learning utility transmission and distribution processes and supported applications, collaborating with stakeholders, and being available for flexible hours, including call-in and after-hours support for 24x7 operations.

Requirements

• Bachelor of Science in Computer Science, Information Systems Management, Electrical Engineering, or a related technical field; equivalent hands-on experience may substitute for a degree.
• Experience with relational databases such as Oracle and Microsoft SQL Server.
• Strong SQL skills, including writing procedures, packages, views, triggers, and jobs.
• Familiarity with database tools such as TOAD and SQL Server Management Studio.
• Related software development and integration experience with technologies such as C#, C++, .NET, Python, or REST APIs.
• Experience with Microsoft Server configuration and administration, including IIS, services, and tasks.
• Analytical skills to resolve technical problems, identify and implement process improvements, and think creatively.
• Ability and willingness to learn unfamiliar subjects, quickly acquire new concepts and systems, and update skills as technology changes.
• Excellent interpersonal skills and ability to work effectively as part of a team.
• Ability to work independently and productively, and collaborate effectively with coworkers in a virtual environment.
• Ability to prioritize and plan work, meet deadlines, and manage multiple concurrent tasks.
• Ability to provide software solutions and support the full software development life cycle.
• Proven ability to troubleshoot and solve problems in a production support environment.
• Ability to work flexible hours and be available for call-in and after-hours support for 24x7 operations.

Nice To Haves

• Experience with asset management products such as DNV Cascade, Doble PowerBase, Relay Test Settings, Protection Suite, Hitachi Energy Asset Performance Monitor (APM), and SEL Compass.
• Experience with Kubernetes clusters and application deployments.
• Knowledge of Linux/UNIX operating systems.
• Familiarity with Azure DevOps and working in an agile environment.
• Prior electric utility experience.

Responsibilities

• Configure application interfaces, maintain reports, and support vendor package applications.
• Analyze, design, configure, maintain, test, troubleshoot, and implement changes to custom-developed and vendor applications.
• Learn and understand business processes associated with supported applications and electric utility transmission and distribution.
• Develop technical designs that meet business needs and support the company’s IT direction; select technology appropriate to requirements.
• Create and execute unit test plans, develop test cases, assist with integration, and complete system test plans.
• Develop clear documentation for completed products.
• Investigate and resolve problems with supported applications in a production support environment.
• Assist with coordination of software packaging requests supporting Asset Management.
• Troubleshoot complex functionality issues and identify their causes.
• Develop proficiency with supported software applications and related tools.
• Manage source code repositories, builds, and deployments.
• Work collaboratively and deliver high-quality results.
• Interact frequently with business owners and stakeholders to gather requirements for new development and assist with defect resolution.
• Provide call-in and after-hours support as needed for 24x7 operations.

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.

What This Job Offers

• Job Type: Full-time