Application Configuration Analyst - IT Tx & Dx Systems and Compliance

FirstEnergy • Akron, OH

8d • $68,425 - $171,000 • Remote

About The Position

This position with FirstEnergy Service Company is responsible for the administration, configuration, integration, and ongoing support of vendor applications used in Transmission utility asset management, engineering, and operations. The role primarily supports asset management and asset performance applications, including DNV Cascade for Transmission Line and Substation assets, Hitachi Energy Asset Performance Monitor (APM), SEL Compass, Doble PowerBase, Relay Test Settings, and Protection Suite.

The analyst serves as a technical and functional liaison among business stakeholders, IT teams, and software vendors. The role ensures applications are reliable, correctly configured, integrated with the broader technology ecosystem, and aligned with business, technology, security, and compliance requirements. The position is currently work from home, but may require working at or visiting a facility based on business need. Flexible hours, call-in availability, and after-hours support are required to support 24x7 operations.

Requirements

• Bachelor of Science degree in Computer Science, Information Systems Management, Electrical Engineering, or a related technical field; equivalent hands-on experience may be considered instead of a degree.
• Experience with relational databases such as Oracle and Microsoft SQL Server.
• Strong SQL skills, including writing procedures, packages, views, triggers, and jobs.
• Familiarity with database tools such as TOAD and SQL Server Management Studio.
• Related software development and integration experience with technologies such as C#, C++, .NET, Python, or REST APIs.
• Experience with Microsoft Server configuration and administration, including IIS, Services, and Tasks.
• Analytical skills to resolve technical problems, identify and implement process improvements, and think creatively.
• Willingness and aptitude to quickly learn unfamiliar concepts and systems and update skills as technology changes.
• Excellent interpersonal skills and ability to work effectively as part of a team.
• Motivation to work independently and productively, and to collaborate effectively in a virtual environment.
• Ability to prioritize and plan work, meet priorities and deadlines, and handle multiple concurrent tasks.
• Demonstrated ability to provide software solutions and support the entire software development life cycle.
• Proven ability to troubleshoot and solve problems in a production support environment.
• Ability to work flexible hours and be available for call-in and after-hours support for 24x7 operations.

Nice To Haves

• Experience with asset management products such as DNV Cascade, Doble PowerBase, Relay Test Settings, Protection Suite, Hitachi Energy Asset Performance Monitor (APM), and SEL Compass.
• Experience with Kubernetes clusters and application deployments.
• Knowledge of Linux/UNIX operating systems.
• Familiarity with Azure DevOps and working in an agile environment.
• Prior electric utility experience.

Responsibilities

• Configure application interfaces, maintain reports, and support vendor package applications.
• Analyze, design, configure, maintain, test, troubleshoot, and implement changes to supported custom-developed and vendor applications.
• Learn and understand the business processes associated with supported applications, including electric utility transmission and distribution processes.
• Develop technical designs that meet business needs and support the company's IT direction.
• Select and use appropriate technology for defined requirements.
• Create and execute unit test plans, develop test cases, assist with integration, and complete system test plans.
• Develop clear documentation for completed products.
• Investigate and resolve problems with supported applications in a production support environment.
• Assist with coordinating software packaging requests to support Asset Management.
• Troubleshoot complex functionality and identify issues.
• Develop proficiency with supported software applications and related tools.
• Consistently deliver high-quality results.
• Manage source code repositories, builds, and deployments.
• Participate actively in a collaborative work environment.
• Work flexible hours to support the application portfolio, including call-in and after-hours support.
• Frequently interact with business owners and stakeholders to gather requirements for new development projects and assist with defect resolution.

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Choice of medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.

What This Job Offers

• Job Type: Full-time