Application Business Analyst II
About The Position
The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. This position assists with needs assessments and impact analyses, and understands the business and the processes of application areas. The Analyst participates in new installations and system optimization, and provides on-going troubleshooting for Franciscan Alliance applications. Analyst II additional responsibilities include facilitating meetings (preparing agendas, leading discussions), becoming the subject matter expert in at least one area/application and designing solutions for review prior to building. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
Requirements
- High School Diploma/GED
- Bachelor's Degree
- 2 years Relevant Work Experience (unless promotional criteria can be met)
- 3 years Relevant Work Experience
Nice To Haves
- EPIC Certified (if required by role) - EPIC MyChart (will consider individuals with other Epic certifications)
Responsibilities
- Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model.
- Collect information regarding potential system enhancement needs.
- Troubleshoot and repair customer-reported application problems.
- Work with vendors in implementing, upgrading, supporting and troubleshooting applications.
- Follow organizational practices for incident, change and requests management.
- Act as a Franciscan Alliance applications expert to assist with the creation of training programs.
- Research, analyze, and present information regarding potential system enhancement needs.
- Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
- Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.
- Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
