Application Architect L1(Contract)

Wipro•Louisville, KY

1d•$80,000 - $158,000

About The Position

Wipro Limited is hiring an Application Architect L1 for a contract role. The position summary describes a CCaaS Solution Architect who will lead the design and modernization of contact center platforms using Amazon Connect and/or Google Customer Engagement Suite (GECX). The architect will define target architecture, a customer experience transformation roadmap, integration strategy, security compliance, and AI-enabled contact center capabilities. The role involves designing voice, chat, SMS, email, virtual agent, agent assist, and workforce optimization capabilities; integrating contact center platforms with healthcare and backend systems; and architecting AI-powered solutions. The architect will also develop API-led and cloud-native integration frameworks, incorporate healthcare compliance requirements, collaborate with business and engineering stakeholders, and lead architecture governance and technology evaluation. The stated experience requirement is 8–10 years. The expected compensation ranges from $80,000 to $158,000, with final compensation dependent on factors including location, skills, and relevant experience. The role is eligible for Wipro’s standard benefits, including medical and dental options, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options. Employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro is an equal opportunity employer and welcomes applications from veterans and people with disabilities.

Requirements

Experience in contact center and customer experience architecture.
Experience working with Amazon Connect and/or Google GECX.
Experience with Amazon Lex, AWS Lambda, Amazon Connect Contact Flows, Google Dialogflow CX, Google CCAI, Agent Assist, and conversational AI.
Strong API and integration architecture expertise.
Cloud experience in AWS and Google Cloud Platform.
Knowledge of healthcare payer operations.
Mandatory skill: Amazon Connect Communication.
8–10 years of experience.

Nice To Haves

Amazon Connect Specialty Certifications.
Google Cloud Professional Cloud Architect Certification.
Healthcare domain experience, including Member Services, Provider Services, Claims, Prior Authorization, and Care Management.

Responsibilities

Lead end-to-end CCaaS solution architecture for Amazon Connect and Google GECX implementations.
Define architecture for voice, chat, SMS, email, virtual agent, agent assist, and workforce optimization capabilities.
Design integrations with CRM, Member Services, Provider Services, Claims, Eligibility, and backend healthcare platforms.
Architect AI-powered solutions, including intelligent virtual agents, conversational AI, agent assist, knowledge management, and real-time transcription and analytics.
Design API-led architecture and cloud-native integration frameworks.
Ensure HIPAA, CMS, and healthcare compliance requirements are incorporated into the solution.
Collaborate with business stakeholders, product owners, and engineering teams.
Lead architecture governance and technology evaluation.