Application Analyst
CPA Calgary Chapter•Calgary, AB
•Hybrid
About The Position
The Application Analyst is responsible for business analysis, application maintenance, and support services to users of the Business Systems function to minimize service disruption and facilitate operations. This position reports to the Manager, Application Development and Integration.
Requirements
- Post-secondary education in a related technical discipline
- 3 to 5 years of specialist knowledge of technical applications and demonstrated experience with implementing new software and administrating systems
- Experience with SQL queries, SQL Server
- Experience with DevOps concepts and strategies
- Knowledge of: Reporting technologies like SSRS, Crystal Reports, Magento BI and Power BI
- Knowledge of: Visual Studio, source control systems
- Knowledge of: ITIL best practices for support delivery
- Knowledge of: Azure / Cloud technologies and services
- Knowledge of: Agile techniques, approaches and methodologies
- Experience with Microsoft Office Products
- Strong communication skills and a collaborative mindset
- Customer service orientation and problem-solving attitude
Nice To Haves
- Values & Ethics
- Teamwork & Adaptability
- Organizational Awareness
- Communication
- Analytical Thinking
- Judgement
- Planning & Organizing
- Results Management
Responsibilities
- Provide application configuration and maintenance for business systems by becoming an expert on the use of all aspects of CPA Alberta’s system and services
- Collaborate with project managers and project sponsors to determine project scope and vision
- Conduct interviews to gather user requirements via various methods
- Work with stakeholders and project team to prioritize collected requirements and requests
- Test and integrate applications
- Receive and log development item requests in DevOps.
- Investigate and resolve application errors, data discrepancies, and queries; escalate to vendors and internal developments team as required.
- Provide a high level of customer service to all clients
- Investigate and resolve application errors, data discrepancies and queries; escalate to vendors as required
- Receive and log requests for support
- Create documentation to support business units, including system and end user training documentation
- Train end users on new or modified systems
Benefits
- Telecommuting opportunities (working from home a maximum of 3 days a week)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
