Application Analyst II

Kaweah Delta Health Care District•Visalia, CA

7d•Onsite

About The Position

The Application Analyst II provides excellent customer service by assisting with implementing solutions, maintaining, and supporting assigned applications. Application Analysts study the organization’s current information systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. They bridge the gap between business and information technology (IT) by understanding the needs and limitations of both. Application Analysts work to build, perform build validation, and collaborate with subject matter experts to design and provide input for configuration for clinical information systems. This role also motivates team members and provides assistance to Application Analyst I.

Requirements

Minimum of five years of experience in a technology or healthcare-related field.
Of the five years total experience, at least three years of work experience implementing, maintaining, and supporting any of the following types of applications: clinical, revenue cycle, human resources, financial, and supply chain in a complex setting.
Equivalent combination of post-secondary education and experience may be substituted.
Must keep all required certifications/equivalent training up-to-date or within three years of original certification/training.

Nice To Haves

Three ISS management-approved certifications/equivalent training in area of scope/support.
Associate’s degree or higher.
Experience working on projects using standard project management skills, tools, and methodologies.
Experience supporting Cerner or Workday applications.
Healthcare experience.
If assigned to Pharmacy area: current pharmacy technician license with the California State Board of Pharmacy.

Responsibilities

Serves as a resource for the Application Analyst I.
Responsible for implementation, maintenance, and support of information systems applications, including scheduling updates for new releases of vendor-supported applications.
Utilizes advanced troubleshooting skills to understand root causes and identify solutions.
Provides consultation to help solve problems related to supported applications and workflows.
Supports multiple customers and complex systems using technical, troubleshooting, and problem-solving expertise.
Evaluates and troubleshoots reported system issues and service requests, data retrieval requests, system performance problems, and optimization opportunities, participating in their timely resolution.
Troubleshoots and resolves application errors and other system issues.
Identifies system changes and works with the team to communicate them to the customer, affected team members, and downstream vendor(s).
Develops, maintains, and shares documentation of assigned applications for troubleshooting, building, and training of other ISS team members.
Writes test plans and tests systems to evaluate system functions and operating efficiency.
Tests the system, including configurations, customizations, and new releases, prior to production implementation.
Functions as a project leader for information system implementations and support.
Facilitates the coordination of resources and timelines as required in working with project work plans.
Ensures project tasks are clearly outlined with start and end dates within the ISS approved solution.
Ensures the completion of project tasks is on time and assists with issue resolution.
Clearly communicates potential missed deadlines and ensures managers, project managers, directors, and end users are aware.
Facilitates the resolution of application errors within the ISS approved SLA (Service Level Agreement).
Maintains issue resolution documentation within the ISS approved helpdesk ticketing solution.
Keeps tickets updated with current status.
Maintains records of time worked on tickets within the ISS approved helpdesk ticketing solution.
Maintains high levels of customer satisfaction through constant communication and problem-solving.
Maintains a low number of assigned issues in the ticket queue.
Performs on-call application support services to provide the hospital with 24x7 application support.
Ability to work non-standard and extended hours during project implementations.
Collaborates with all ISS team members, customers, partners, and vendors to design, build, test, and maintain applications to optimize system configuration, functions, and increase customer productivity.
Interacts with clients or other appropriate staff to analyze their business needs and recommends application solutions.
Assists in identifying and developing application workflows.
Gathers user requirements and translates non-technical business requirements into application specifications.
Escalates issues to the appropriate person/team as needed.
Identifies system enhancements and works with the team to evaluate and implement them.
If assigned to Pharmacy: Coordinates resolution of pharmacy technology problems related to hardware, printers, servers, and databases.
If assigned to Pharmacy: Assists in developing and maintaining clinical, formulary, and operational information in pharmacy information systems, automated dispensing cabinets, and pharmacy automation systems.
If assigned to Pharmacy: Responsible for maintenance and support of appropriate financial, billing, and revenue information systems.
If assigned to Pharmacy: Assists in the maintenance, implementation, and care of all pharmacy automation including, but not limited to, automated dispensing cabinets, automated compounding equipment, automated carousels, automated packaging, and automated labeling equipment.
If assigned to Pharmacy: Assists in making recommendations for institutional policies/procedures and workflow to guide the medication use and automation process.
If assigned to Pharmacy: Assists pharmacist in providing effective, appropriate, and safe pharmacy services.
If assigned to Pharmacy: Recognizes situations that exceed technician authority (e.g., drug information) and refers to a pharmacist for timely resolution.
Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.
Performs other duties as assigned.