Application Analyst

Vanderbilt University Medical Center•Nashville, TN

1d•Hybrid

About The Position

Vanderbilt University Medical Center (VUMC) is seeking an Application Analyst to support one or more healthcare, administrative, or financial products or applications. This role involves handling day-to-day operational issues, break/fix, configuration, maintenance, upgrades, and on-call rotations. The ideal candidate will be proficient in REDCap and will support the MyCap Mobile App, assisting end-users, processing requests, and performing administrative actions. The position involves designing, configuring, and testing mobile apps and REDCap to support various workflows, analyzing workflows and their relationship to the technical environment, and potentially performing analysis and design of supporting technical infrastructures. Responsibilities also include supporting implementations, testing, QA, reporting, product life cycle management, communication with stakeholders, and user training. This role works normal business hours Monday-Friday and is offered as an in-person or remote option.

Requirements

Bachelor's degree
2 years relevant work experience
Proficient in REDCap
Understands the product in relation to other company products.
Has general knowledge of the competition for the product in the marketplace.
Understands the product life cycle from development through sales and customer support.
Can describe product features and benefits using key product terminology.
Understands customers' business operations beyond single issues driving a project.
Demonstrates the ability to apply functional business knowledge to successfully meet work objectives.
Has worked closely with knowledgeable users and customers in meeting their business needs.
Demonstrates a good sense of the business when dealing with others.
Critically evaluates the customer implications of technological advances.
Knows and monitors the competition.
Able to interpret business data.
Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty.
Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems.
Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware.
Makes simple suggestions for correction.
Knows most major/common assigned product group functions.
Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s).
Capable to design, build, configure, install, run reports, and perform maintenance support as instructed.
Successfully handles basic break/fix service issues.
Demonstrates ability to break down work into manageable and measurable units.
Organizes work and meets deadlines
Competent to apply changes or develop new functions based on understanding of the design of the system.
Collaborates with knowledgeable users and customers in meeting their business needs.
Participates in basic configuration management planning.
Manages tasks, schedules activities, and organizes work to meet plan deadlines.
Critically evaluates implications of technological changes.
Able to interpret business data as it applies to configuration management.
Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs.
Understands and uses quality assurance processes, tools, and scripts for testing purposes.

Responsibilities

Supports the MyCap Mobile App, a feature of the REDCap software application, at VUMC by assisting end-users using the application, processing end-user requests, and other administrative actions within the application.
Designs, configures, and tests mobile apps and REDCap to support research, clinical, administrative, financial and operational workflows.
Analyzes research, clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
May perform analysis and design of supporting technical infrastructures.
Supports research, clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with developers, customers and vendors, and training users.