Application Analyst

George Mason University • Fairfax, VA

2d • Hybrid

About The Position

The Application Analyst plays a key role in supporting the department’s and
university’s missions. The position requires a balance of technical and
customer-service responsibilities. Manages the Registrar’s Requests line,
confirms eligibility of requestors, availability of data, and verifies that
customer requirements including deadlines are met. Works with departmental
leadership to create and maintain message campaigns to students and faculty
using the Banner Communications Manager application. Key player in planning,
implementing, testing, and managing the delivery of technology initiatives,
including Banner and related software packages. Participates in user acceptance
testing of quarterly and off-cycle upgrades to ensure that current functionality
is maintained and evaluates new functionality for use by the department. Serves
as a Registrar’s representative on Banner-related committees. Collaborates with
colleagues in ITS and across campus when implementing new projects. Provides
technical support for Registrar’s Office staff members.

Requirements

• Bachelor’s degree in related field or the equivalent combination of education and experience;
• Demonstrated experience reporting from large complex databases;
• Proven experience analyzing customers' business requirements and designing solutions to satisfy their needs;
• Knowledge of Windows, associated PC productivity tools, Oracle, including strong knowledge of SQL, PL/SQL;
• Demonstrated skill in a combination of systems, data, and business analysis;
• Ability to lead a project team and mentor staff in advanced techniques;
• Ability to analyze technical issues and problems effectively; and
• Ability to understand complex relational database designs.

Nice To Haves

• Master’s degree in related field;
• Experience working in a university setting;
• Experience performing technical user support;
• Experience with ERP Student modules (Banner, Oracle) and related database design;
• Experience with the following applications: Automic Applications Manager (AppWorx); Banner Communications Management Module; Banner Document Management System (BDMS, WebXtender); CourseLeaf; Dynamic Forms; MicroStrategy; Salesforce; Stellic; Team Dynamix; and
• Knowledge of Ellucian Banner, SQL Developer.

Responsibilities

• Report and Data Request Management
• Manages the Registrar’s Requests line;
• Evaluates incoming requests for clarity, authorized access to data, particularly FERPA training of the requestor, and delivery expectations;
• Leverages Team Dynamix to manage incoming requests;
• Uses the system to communicate with customers and team members about data requirements and solutions, maintaining relevant correspondence on the associated tickets;
• Performs information retrieval and analysis from Banner and related data sources using SQL Developer and other BI tools such as MicroStrategy to meet customer requirements; and
• Ensures that requests are fulfilled in a timely manner.
• Banner Communications Management
• Produces communications to students and faculty using the Banner Communications Manager application (BCM). Develop and maintain the queries, templates, and other elements necessary to process the batch messages;
• Uses the departmental Production Calendar to plan and send scheduled communications; and
• Coordinates directly with OUR leadership to develop and prepare new message campaigns.
• Systems and User Support
• Monitors, evaluates, tests, and validates application functionality including patches, point releases, and upgrades;
• Collaborates with IT staff and vendors to provide operational support for end users;
• Applies appropriate methodologies for system support;
• Participates in user acceptance testing of quarterly and off-cycle upgrades to ensure that current functionality is maintained and evaluate new functionality for use by the department;
• Keeps current on system upgrades through participation in vendor and user-based e-communities, as well as reading system documentation;
• Maintains code and use-case libraries;
• Serves as a Registrar’s representative on Banner-related committees;
• Collaborates with colleagues in ITS and across campus when implementing new projects;
• Provides technical support for Registrar’s Office staff members; and
• Works effectively with stakeholders across multiple functional areas to ensure their needs are met.
• General/Other
• Performs various other duties where the work is similar, related, or a logical assignment to the position; and
• Provides general assistance to the department as requested and needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees