Application Administrator

Brown University•Searchlight, NV

7d•Hybrid

About The Position

The Application Administrator in the Office of Information Technology (OIT) directly supports the technology needs of several divisions of Brown University, including Dining Services, Residential Life, and several additional auxiliary departments. The Application Administrator will serve as the primary employee supporting the computer systems and their day-to-day operations for the departments. The Application Administrator is responsible for administering the suite of applications used across our diverse customer base. They work in concert with departmental staff who run the operations of their units. They are responsible for supporting the day-to-day operations of the department, including tier 1 triage of problems. They additionally support the contract process and security questions. While supporting the applications the Application Administrator will look to evaluate existing systems, make recommendations for improvements, streamline processes and procedures, and serve as a resource to technical and non-technical users of these applications. The Application Administrator is required to participate in a 24/7 on-call rotation schedule. While on-call, they must be available to answer calls/emails after normal working hours and on weekends/holidays depending on the rotation order. Because this role supports departments that directly serve students, the Application Administrator may occasionally be required to work outside of standard business hours.

Requirements

2-3 years of experience with application support or administration
Enterprise housing management experience
Meal plan management experience
Enterprise ticketing systems experience
Broad understanding of mainstream application development tools, database systems, software management methodologies, and integration methods and technologies
Project management skills with experience managing the implementations of and upgrades to business or administrative applications
Strong ability to multi-task and prioritize activities
Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation
Strong problem solving skills and organizational skills
Ability to manage projects and assist in planning projects including schedules
Customer service oriented
Excellent written and oral communication skills
Ability to manage multiple tasks with shifting priorities
Understanding and comfortable working with basic IP networks
Successful completion of a criminal background check and education verification is required

Nice To Haves

Experience in Higher Education is highly preferred
Proficiency in any code-based programming language is highly preferred
Experience with Google Suite preferred
Experience with Microsoft Excel, Word and other Microsoft Office applications preferred

Responsibilities

Serve as the application administrator for operational computing systems, configuring the systems to meet functional requirements
Assist staff in departments who also administer computing systems
Assist in establishing the roadmap for the computing systems that are run by our customers
Participate in the implementation of new systems being implemented for supported departments
Assist in partnering with other internal teams to improve application integration and automation with other University Core Systems
Assist with reporting needs
Support the contract process and security questions
Evaluate existing systems, make recommendations for improvements, streamline processes and procedures, and serve as a resource to technical and non-technical users of these applications
Participate in a 24/7 on-call rotation schedule
Be available to answer calls/emails after normal working hours and on weekends/holidays while on-call