Application Support Administrator

Alpine Bank•Grand Junction, CO

5d•Hybrid

About The Position

The Application Support Administrator supports authorized applications to including installing, configuring, testing, monitoring, and troubleshooting of software, hardware, communications and underlaying operating systems. This position does not develop code. Regular and reliable attendance is required as an essential function of this position. Other Duties/Responsibilities: Working closely with other team members, the entire IT department, multiple outside departments, Alpine employees, and software vendors. Working outside of normal business hours for testing, upgrades, moves or system outages. Working closely with vendors’ support personnel to resolve issues in a timely and professional manner. Working closely with training and location staff for application use. Prioritize and balancing multiple tasks. Performs other duties as assigned. Employees are held accountable for all duties of this job.

Requirements

Solid working knowledge of supported systems.
Demonstrates critical thinking skills and has ability to make decisions at this level with minimum direct supervision.
Is detail orientated, able to multi-task and able to prioritize tasks effectively.
Demonstrates strong oral and written communication skills.
Knowledgeable technologically; willing and able to learn administrative functions for various applications.
Understanding and application of banking compliance regulations.
Must exhibit strong teamwork ethics, a willingness to be active in department and bank functions, help with projects and exhibit a positive attitude.
High School Diploma or General Education Diploma (GED) equivalent.
CompTIA A+ or other industry certifications.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
The successful candidate will need to obtain the following internal training within 12 months of being hired: Basic understanding of banking regulations as they pertain to their supported systems.
Complete Jack Henry university classes and/or certifications for supported systems.

Nice To Haves

Knowledge and experience with Alpine’s existing banking software products preferred.

Responsibilities

System analysis techniques and procedures are exercised, including consulting with users, to determine hardware, software, or system functional specifications.
Application security process, user setup, role privilege definition, assignment, and security permissions.
Release upgrades and patch installation for assigned systems to keep all systems up to date.
Application underlying operating system updates, patches, and troubleshooting.
Researching information for system requirements on upgrades and future release.
Giving input on plans for future directions and platforms for system hardware to coincide with the long-term priorities, goals and needs of the organization.
Works closely with Application owners and users to evaluate and prioritize installation of new features and enhancements as needed.
Prepares and executes testing and data validation of new development and enhancements.
Responsible for maintenance and support of interfaces into other applications as necessary.