Administrator, Global Credit Technology Application Support

The Carlyle Group Employee Co.•New York, NY

9d•Onsite

About The Position

The Carlyle Group seeks an exceptional Application Support Engineer with strong communication skills and an outstanding technical aptitude interested in supporting financial business applications. This professional will join a highly skilled and motivated technology team that supports Carlyle’s Global Credit Segment. Additionally, this professional will play a significant role in supporting our business user community, and assisting with a technology strategy that underpins growth for the firms’ world-class credit investing platform. The ideal candidate will have experience responding to user requests, troubleshooting issues, monitoring platform performance, and performing routine application administration activities for proprietary and vendor software platforms. The candidate will build effective and productive working relationships with the technology delivery team and key business stakeholders to support the operation and adoption of key business applications.

Requirements

Bachelor’s Degree, required
Major or emphasis in computing or quantitative discipline, or equivalent, preferred
Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
Strong experience providing end-user/business-facing white glove support
Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
Prior experience in financial services preferred (especially credit & private equity)
Experience working with multiple application and staffing vendors
Excellent communication, collaboration and interpersonal skills
Ability to proactively identify issues and work with delivery teams to mitigate risks
Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable
Ability to work independently or as part of a team
Strong analytical and organizational skills
Experience working with international user community highly desirable
Strong knowledge of SQL
Strong knowledge of and/or experience with databases, application servers and public cloud technologies
Experience working with financial business applications
Experience working with various Order Management Systems (OMS) such as Sentry and/or Everest
Experience working in an Agile development environment using tools such as Jira and Confluence
Proven ability to complete tasks independently and under pressure
Excellent customer service skills
Strong business and communication skills
Strong leadership and interpersonal skills

Nice To Haves

Proficient with Azure DevOps and/or Team Foundation Server (TFS)
Experience with ServiceNow or other incident management systems
Good Understanding of Software Development Lifecycle (SDLC)
Proficient with Microsoft Visio and/or Lucidchart

Responsibilities

Hands-on day-to-day user application support
Ensuring issues are addressed within specified SLA timeframes
Troubleshooting issues and working with others to ensure root causes are identified and remediated
Establishing and maintaining key relationships with business stakeholders
Communicating with external vendors and Fund Administrators when issues arise
Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
Maintaining application, server and environment configurations
Enforcing data, security, application, integration and operational standards and policies
Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
Documenting issues and resolutions in Confluence knowledge base