Application Administrator II
About The Position
The Application Administrator II performs advanced professional work administering, configuring, supporting, and improving technology applications used by the Charlotte Area Transit System (CATS). This position is responsible for maintaining reliable system operation while exercising independent judgment in system configuration, troubleshooting, and implementation activities. The Application Administrator II administers, configures, supports, and continuously improves enterprise business applications with primary responsibility for Workday and Enterprise Asset Management (EAM) platforms. The position serves as the primary technical resource for assigned systems and partners with HR, Finance, Procurement, Payroll, Maintenance, Operations, vendors, and infrastructure teams to ensure secure, reliable, and efficient business operations.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field; or equivalent combination of education and experience.
- Three (3) years experience supporting or administering business or operational applications.
Nice To Haves
- Experience administering enterprise or operational technology systems.
- Experience participating in system implementations.
- Experience working with vendor-supported platforms.
- Public-sector or transit technology experience.
Responsibilities
- Administer and configure Workday and/or Enterprise Asset Management applications.
- Manage security roles, workflows, business processes, reports, and configuration.
- Support upgrades, releases, testing, and deployments.
- Support integrations with enterprise systems.
- Develop reports, dashboards, and data extracts.
- Maintain documentation and knowledge articles.
- Troubleshoot application issues and coordinate resolution.
- Drive continual improvement and user adoption.
- Serve as a primary technical contact for assigned application users.
- Analyze user requirements and recommend system solutions or configuration changes.
- Provide training and guidance to users on system functionality and best practices.
- Support access management and role-based security controls.
- Lead portions of system upgrades, implementations, or enhancement initiatives.
- Participate in requirements analysis and solution design activities.
- Coordinate testing, validation, and deployment activities.
- Evaluate impacts of changes to operational workflows and business processes.
- Coordinate directly with vendors to resolve technical issues and implement system improvements.
- Review vendor recommendations and assess operational impacts.
- Monitor vendor performance related to assigned systems.
- Escalate risks or performance concerns appropriately.
- Develop and maintain technical documentation and operational procedures.
- Ensure configuration changes are documented and traceable.
- Contribute to organizational knowledge repositories.
- Support standardization of documentation practices.
- Analyze system performance and recommend improvements.
- Identify opportunities to automate processes or improve system utilization.
- Support adoption of best practices in application administration.
- Participate in organizational process improvement initiatives.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
