Appliance Repair Technician
About The Position
The Branded Service Technician role is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will be responsible for completing an assigned route of consumers who have appliances in need of repair/servicing. The service technician will diagnose and perform necessary repairs on all appliances as well as provide descriptive notes of the repair or service(s) rendered for visibility at many levels within the organization. You will also be responsible for prioritizing customers with time-sensitive repair needs. escalations. The Service Technician will represent Electrolux in a professional and proficient manner, keeping the consumer at heart, acting responsibly, embracing a people powered approach, and demonstrating a winning mindset in every service interaction.
Requirements
- Have or maintain a valid drivers license and successfully complete background check (including MVR check), physical examination and drug screening.
- Basic technology aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook, Microsoft Teams and FSM or relate
- 2+ years experience in the appliance repair industry (5+ years without HS Diploma or GED)
- Must provide verifiable, stable work history
- Employment history must be verifiable through background check, or references, consistent with applicable laws.
- Ability to perform essential functions of the position, with or without accommodation, including but not limited to: Step up/down into company issued vehicle and sit for extended periods of time.
- Occasional use of powered hand tools.
- Must be able to independently and safely lift, carry, push, pull, and maneuver parts, materials, appliances, and related equipment weighing between 50 and 100llbs. as required to perform essential job duties.
- Working in awkward positions or tight spaces.
- Ability to diagnose and complete in home repairs of major appliances
- Strong team orientation
- Read and interpret wiring diagrams, schematics and other service information.
- Must have effective communication skills
- Passion to serve consumer as well as shareholders of Consumer Service Experience teams.
- Demonstrate empathy for consumer’s needs and requirements
- Able to drive a service vehicle through a daily route to consumer’s home.
- Possess strong problem solving and critical thinking skills
Nice To Haves
- High School Diploma / GED preferred. Equivalent combination of directly related appliance repair experience, technical certifications, and demonstrated field competency may be considered in lieu of formal education.
- EPA or CFC Certification Preferred
Responsibilities
- Diagnosing and completing in-home repairs on Frigidaire and Electrolux major appliances, including cooking, refrigeration, dish care and laundry products.
- Aim to complete repairs in a single visit while providing a positive consumer experience
- Using sound judgement to recommend repairs or product replacements based on cost effectiveness and customer needs, prioritizing repairs whenever practical.
- Safely operate a service vehicle while commuting to an assigned route to multiple repair locations.
- Maintain accurate inventory of parts on assigned vehicles, minimizing cost through proficient inventory control.
- Utilize field service management (FSM) tools, mobile applications, and diagnostic software to manage routes, document service calls, and access technical resources.
- Follow all company safety protocols, including electrical, mechanical, and in-home service safety standards.
- Represent the Electrolux brand professionally, including proper use and care of company uniforms
- Perform additional duties as assigned
Benefits
- Flexible work hours/hybrid work environment
- Medical, dental, vision and life insurance
- Competitive holiday and vacation time off program
- Retirement Savings Plan (401(k)) with relevant company contribution.
- Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
