About The Position
Apple Pay and Apple Wallet are becoming essential tools for consumers, and the Wallet, Payments and Commerce (WPC) team is seeking an Apple Pay eCommerce Merchant Specialist. This role will focus on initiating and actively engaging with potential e-Commerce merchants to promote Apple Pay acceptance and ensure seamless integration into their digital channels (Web and App). The team aims to help merchants revolutionize their online shopping experiences by leveraging Apple's iOS platform and payment features. This is a highly cross-functional position requiring strong collaboration with external partners (merchants and strategic partners) and internal WPC teams (Business Development, Product, and Operations).
Requirements
- Spanish or Italian language fluency (reading, writing, and speaking) with high English proficiency.
- Excellent communication skills via various modes (email, phone, or in-person), with exceptional ability to navigate and collaborate within large complex organizations.
- Self-driven and motivated professional with strong organizational skills, ability to multitask, and ability to stay focused with minimal supervision.
- Results-oriented with the ability to provide continued momentum and focus throughout short, medium, and long sales cycles.
- Proven results in a quota-carrying role, with experience in pipeline management and sales forecasting.
- Excellent problem-solving skills with the ability to manage through ambiguities with attention to detail.
- Bachelor degree or equivalent years of sales or business development experience in a corporate environment.
Nice To Haves
- Solid understanding of Retail/e-commerce and/or Payment industries.
Responsibilities
- Sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up.
- Managing and supporting merchants through the entire Apple Pay enablement process, from initial discovery and engagement to commitment, implementation, and launch.
- Identifying key players and managing the end-to-end enablement process with merchants and payment partners.
- Supporting merchants with post-go-live growth initiatives, including UX audits, conversion optimization, and anomaly detection.
- Establishing, developing, and maintaining positive business and customer relationships.
- Onboarding merchants in collaboration with Apple Pay Technical Specialists to ensure a great customer experience with the Apple Pay integration.
- Building and executing a communication strategy to promote Apple Pay through one-to-one or one-to-many formats (in-person or webinars).
- Providing leadership and wider Apple teams with updates on account and pipeline progress, as well as productivity KPIs.
- Maintaining merchant contacts and updating pipeline status in the internal CRM system.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
