Apple Pay eCommerce Technical Specialist

Apple

11h

About The Position

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it’s an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay Technical Specialist to join the Apple Pay team to accelerate and provide technical support for integrations with eCommerce merchants and platforms. This role will be will be the technical point of contact for merchants integrating Apple Pay, providing technical assistance via telephone, e-mail, and remote support tools to help simplify and streamline enablement of Apple Pay. This is a highly cross-functional role requiring a collaborative and engaging communicator who can build strong rapport with both external partners (merchants and strategic partners) and internal teams across the WPC organization (including Business Development, Product, and Operations). In this role, you will leverage your technical expertise and relationship-management skills to guide merchants and Payment Service Providers (PSPs) through the integration of Apple Pay across their e-commerce channels.

Requirements

• Practical experience in web development (JavaScript, HTML, CSS) and/or iOS development (Swift).
• Experience working within the online payments ecosystem, including merchant segments, PSPs, payment networks, and processors.
• Highly skilled at helping external partners navigate technical complexities and overcome integration hurdles to drive technology adoption.
• Experience integrating, supporting, and troubleshooting a complex suite of software, products, and services.
• Exceptional client-facing communication skills, with the ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders.
• A genuine passion for delivering outstanding customer journeys and seamless user experiences.
• A proven ability to rapidly self-onboard onto unfamiliar toolsets, languages, or software platforms with minimal guidance.
• A highly organized self-starter with the discipline and project management skills to drive initiatives end-to-end with high autonomy.
• Bachelor’s degree in Software Engineering, Computer Science, or a related technical discipline, or equivalent experience in app or website development.

Responsibilities

• Support Apple Pay e-commerce merchant teams by providing the technical guidance and hands-on support necessary to integrate Apple Pay functionality into merchant and PSP platforms.
• Partner with Apple Pay Merchant Specialists to address pre- and post-sales technical issues, diagnosing and resolving complex integration problems faced by merchants.
• Meticulously review and document merchant UX across existing app and web implementations to identify feature gaps, improve checkout conversion rates, and elevate transaction quality.
• Inspire partners to build exceptional Apple Pay and Wallet experiences, driving the adoption of new features and establishing product implementation best practices.
• Assist in authoring and maintaining high-quality technical documentation, integration blueprints, and enablement guides for merchants.
• Autonomously lead multiple concurrent partner projects, craft scalable integration workflows, and provide clear, consistent progress updates to business leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level