Apparel Quality and Fit Technician

Meijer•Grand Rapids, MI

3d•Hybrid

About The Position

The Apparel Quality and Fit Technician is a shared-service support role across Quality Assurance and Technical Design. The position provides hands-on support for quality testing program management, quality assessments, store and customer product-quality investigations, and department operations, including sample coordination, garment measurement, PLM administration, reporting, and physical sample organization. The role gathers and records quality-related data; coordinates and prepares samples and documentation; maintains systems, trackers, records, and physical samples; monitors workflow and outstanding actions; and escalates findings to the appropriate QA Product Manager or Technical Designer for authorized review, disposition, and decision-making. The position follows a hybrid schedule: Monday through Wednesday in the Grand Rapids, Michigan office and Thursday and Friday remotely. Other duties may be assigned or required.

Requirements

Associate or bachelor’s degree in Apparel, Textile Science, Technical Design, Product Development, Quality Assurance, or a related field preferred; equivalent practical experience considered.
Produces accurate, high-quality work in a fast-paced environment.
Strong organizational skills, attention to detail, and follow-through.
Strong analytical, assessment, and problem-solving skills.
Excellent written and verbal communication skills.
Works independently, exercises sound judgment, and appropriately escalates issues when needed.
Adapts priorities and manages multiple competing deadlines.
Builds effective working relationships and collaborates across cross-functional teams and external partners.
Maintains confidentiality and handles sensitive information with discretion.
Familiarity with apparel testing, laboratory reports, product inspections, quality processes, and timeline management.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint.

Nice To Haves

One to three years of experience in apparel technical support, quality assurance, product development, garment manufacturing, sample coordination, testing administration, auditing, or related Softlines experience preferred.
PLM experience preferred.

Responsibilities

Support the QA Product Manager with quality-program administration, including PLM administration, testing-program management, product and vendor records, quality-system documentation, operational tracking, and assigned department activities.
Coordinate product-testing workflows by preparing and monitoring testing submissions, maintaining PLM and testing trackers, monitoring due dates, reviewing testing documentation for completeness, and following up with third-party laboratories, vendors, overseas Sourcing offices, and internal cross-functional partners.
Coordinate documentation and follow-up for test failures and corrective actions; compile available product, testing, vendor, and supporting information and escalate findings to the QA Product Manager for authorized disposition, resolution, and corrective-action planning.
Support store and customer product-concern reviews by coordinating samples, store investigations, product evaluations, and fact-finding; gather available information; maintain case, complaint, defect, and follow-up records; assist with return-data and investigation reporting; and track required actions.
Assist with quality assessments, product evaluations, audit support, vendor and laboratory follow-up, corrective-action plans, quality reporting, and seasonal or special quality initiatives.
Support quality and continuous-improvement activities through data collection, reporting, process tracking, documentation management, and assigned department projects.
Track shared workflows across Quality Assurance and Technical Design, including incoming and outgoing counter, fit, pre-production, testing, inspection-audit, store-concern, customer-complaint, and internal-testing samples; monitor statuses, due dates, and outstanding actions.
Maintain PLM information, trackers, reports, files, and administrative records by entering data, sample status, approved comments, images, testing information, measurement results, and other assigned product information.
Receive, route, organize, store, and manage physical samples, including preparing samples for donation or purge; maintain the fit lab, sample-storage areas, QA storage areas, and related workspaces in an orderly, accurate, and business-ready condition.
Communicate with Meijer team members, Product Development, Merchandising, Sourcing, vendors, agents, overseas Sourcing offices, and third-party laboratories to support timely and accurate completion of assigned Quality Assurance and Technical Design activities.
Prepare samples for Technical Designer review and fit sessions by measuring garments against approved Point of Measure specifications, accurately recording results, identifying measurement variances, and organizing samples and supporting documentation.
Provide Technical Design operational and administrative support, including sample follow-up, fit-session preparation, document maintenance, workload tracking, reporting, seasonal project reporting, special data projects, and sample-cleanup activities.
Assist with fit-session coordination, fit-sample preparation, measurement verification, reporting, and follow-up activities as directed by the Technical Design team.