App Support Engineer Web-based Sr
Softtek•Houston, TX
•Onsite
About The Position
Senior technology professional with 8+ years of experience supporting mission-critical enterprise applications. Proven expertise in Application Support, Production Operations, Incident Management, Major Incident Coordination, Problem Management, Root Cause Analysis, Release Management, Disaster Recovery, Service Governance, and Continuous Improvement. Strong leadership skills with extensive experience coordinating cross-functional teams, executive stakeholders, and distributed support organizations.
Requirements
- 8+ years of experience supporting mission-critical enterprise applications
- Application Support
- Production Operations
- Incident Management
- Major Incident Coordination
- Problem Management
- Root Cause Analysis
- Release Management
- Disaster Recovery
- Service Governance
- Continuous Improvement
- Coordinating cross-functional teams
- Coordinating executive stakeholders
- Coordinating distributed support organizations
- .NET / C#
- AWS (ECS, EC2, S3, DynamoDB, ElastiCache)
- PostgreSQL
- Solace and MQ
- Dynatrace
- BigPanda
- ServiceNow
- Harness CI/CD
Nice To Haves
- ITIL Foundation
- AWS Cloud Practitioner or Associate
- PMP or Scrum Master
Responsibilities
- Lead P1/P2 incident response and recovery coordination
- Manage escalation and stakeholder communications
- Oversee problem management and RCA delivery
- Coordinate release readiness reviews and production validations
- Support vulnerability remediation planning and tracking
- Lead DR testing participation and operational readiness reviews
- Ensure runbooks, procedures, and knowledge articles remain current
- Present operational metrics, SLA performance, and continuous improvement recommendations to United stakeholders
- Managed geographically distributed support teams across onshore, nearshore, and offshore locations
- Acted as primary customer-facing lead for critical business applications
- Drove operational governance meetings, service reviews, and escalation management
- Led transition and knowledge transfer activities for application support services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
