Application Ops Specialist

VAXCARE LLC

5h•Remote

About The Position

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare. The Application Operations Specialist provides operational support for VaxCare's applications, partnering closely with the Development, Revenue Cycle Management, Customer Care, Onboarding, Implementation, and Inventory Capital Group teams. This role focuses on efficient issue triage, accurate documentation, cross-team communication, and continuous process improvement to deliver timely and effective resolutions and answers.

Requirements

1–2 years of experience supporting applications, systems, or UI/UX processes.
1–2 years of hands-on experience writing and executing SQL queries (MSSQL).
Experience with support and development tools such as Microsoft Office, Postman, Jira, Salesforce, Power BI, Visual Studio Code, or similar.
Familiarity with logging, monitoring, or reporting tools (e.g., Datadog, SSRS, Application Insights).
Educational background or demonstrated interest in Computer Science, IT, Information Systems, Business Administration, or completion of a relevant bootcamp or certification.

Nice To Haves

Strong analytical and troubleshooting skills with a customer-focused mindset.
Ability to work effectively with cross-functional teams including development, product management, BA, and QA.
Clear written and verbal communication skills.
High level of ownership, accountability, and initiative.
Strong organizational and time-management skills.
Strong drive to create functional, repeatable processes for operational improvement.
Healthcare industry experience is a plus.

Responsibilities

Triage and resolve application-related issues using established Level 2 runbooks.
Gather accurate technical and business information to support troubleshooting.
Escalate complex or non-runbooked issues through defined development and operations channels.
Support incidents, maintenance requests, and go-live activities as needed.
Investigate data and application issues using SQL and telemetry tools (e.g., KQL, Datadog).
Author and maintain Level 1 support documentation for Customer Care and Level 2 runbooks for Application Operations.
Document workflows, role responsibilities, and operational procedures to ensure consistency and repeatability.
Contribute to documentation of sprints, tooling audits, and other operational initiatives.
Collaborate with development and stakeholder teams to identify and implement process improvements.
Serve as a proactive liaison between internal teams, partners, and stakeholders.
Build and maintain trusted working relationships across technical and operational teams.
Advise internal partners on application use cases, configurations, and best practices.
Support onboarding, implementation, and Product Support teams during partner go-lives or new feature releases.
Manage assigned tickets and projects with strong attention to prioritization and follow-through.
Take ownership of issues from intake through resolution or proper handoff.
Flex into additional projects or initiatives as capacity allows.