Learning Ops Specialist

JSX • Dallas, TX

2h • Hybrid

About The Position

The Learning Operations Specialist provides essential operational, compliance, and administrative support to the Organizational Effectiveness function. This role ensures learning programs are delivered accurately, on time, and with a high level of organization and professionalism. Working closely with the Senior Organizational Development Specialist, you will serve as the backbone of learning execution—managing logistics, learning systems, communications, and follow-through. You will also support the delivery of Red Stripe (New Crewmember Orientation) and occasional learning sessions, helping ensure a consistent and engaging experience across the organization. This role is based in Dallas, TX and requires on‑site work 4 days per week. Candidates must be local to the DFW area to be considered, as relocation assistance is not available.

Requirements

• 2–4 years of experience in learning coordination, HR operations, training administration, or compliance support
• Experience supporting required or compliance-based training programs
• Hands-on experience with a Learning Management System (Workday Learning preferred)
• Strong organizational and administrative skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfort working with learning data, reporting, and tracking
• Strong written and verbal communication skills
• Proficiency with Microsoft 365 (Outlook, Excel, Teams, PowerPoint)
• Customer-service mindset with strong follow-through
• Confidence presenting to groups using established materials

Nice To Haves

• Bachelor’s degree in HR, Education, Business, or related field
• Familiarity with adult learning environments

Responsibilities

• Provide day-to-day operational and administrative support to Organizational Development
• Coordinate logistics for learning programs including scheduling, calendars, participant tracking, and meeting setup
• Serve as a point of contact for learner questions related to scheduling, access, and completion
• Conduct proactive follow-up with Crewmembers and leaders to ensure timely completion of required training
• Maintain accurate compliance documentation to support audits and reporting needs
• Administer Workday Learning including course assignments, learner groups, and session management
• Produce standard reports and dashboards related to learning completion and compliance
• Draft and distribute learning communications including invitations, reminders, confirmations, and status updates
• Support the delivery of Red Stripe orientation, including occasional facilitation or co-facilitation
• Prepare materials, coordinate presenters, and manage logistics for workshops and training sessions
• Step in as a presenter when needed using established content and materials
• Provide support to Internal Communications and Engagement initiatives as needed

Benefits

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month.
• 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution.
• Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed