App Dev & Support Engineer III

Conduent

1d

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. We are a business process and service company. Why Conduent: You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team. You have an opportunity to personally and professionally thrive, make a difference, and be part of a culture where individuality and participation is valued. As the Senior eDiscovery support analyst, you will be responsible for supporting CLCA’s eDiscovery hosting platforms Relativity and RelOne. Your responsibility is to provide the best customer experience for users, both internal and external. You will play an important role in designing, implementing, deploying and supporting those platforms. You will work closely with various teams such as Client Services, Data Management, Development, and Infrastructure. Also work closely with vendors in supporting our platforms. We need someone who can: Support large enterprise customer with a very demanding SLA that spans across multiple time zones, countries etc. Coordinate and communicate effectively with all parties, both external and internal. Troubleshoot complex distributed systems that involve Citrix, VDI, Windows servers, Linux Server, AD, MFA, and SQL Servers. Pick up new eDiscovery technology to provide the best support for our customers. Drive and collaborate with other teams to get things done.

Requirements

• Bachelor’s Degree or equivalent working experience
• Relativity server 5-7 years of overall support experience required. Minimum 2021 version.
• RelOne 3-5 years of support experience required.
• eDiscovery industry experience.
• Good understanding of general technologies such as Windows Desktop, Windows Server, Linux Server, Database, MFA, Networking, Web, and Cloud (Azure).
• Excellent communication skills and writing skills. Can create any necessary documentation for users.
• Must be able to work independently and as a team player.
• Be proactive and don’t wait to be told to do things.

Nice To Haves

• Supported eDiscovery platforms from both the frontend and backend.
• Experience in ServiceNow.
• Knowledge of network infrastructure
• Knowledge of Windows infrastructure such as AD, GPO etc.

Responsibilities

• Support large enterprise customer with a very demanding SLA that spans across multiple time zones, countries etc.
• Coordinate and communicate effectively with all parties, both external and internal.
• Troubleshoot complex distributed systems that involve Citrix, VDI, Windows servers, Linux Server, AD, MFA, and SQL Servers.
• Pick up new eDiscovery technology to provide the best support for our customers.
• Drive and collaborate with other teams to get things done.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior